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Tomato Travel Reviews

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ratings over the past year

Displaying all 229 reviews
WM
William Arthur Mitchell
5 years ago
Date of purchase: 10/29/2019
What William Arthur Mitchell said about Tomato Travel:
Japan at it's best
Great tour. It really was an active tour, both during the day and at night. The guide they provided was the best we've had. The hotels were great, esp the breakfast. We had a blast.
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Chloe
Tomato Travel
5 years ago
Thank you so much for your positive review, William! We really appreciate you taking the time to let us know how much you enjoyed your tour, and that you were happy with your tour guide. We hope to see you again on a Tomato Travel tour!
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Trusted Customer
5 years ago
Date of purchase: 09/09/2019
Excellent communication
Very good communication. Well organised travel schedule. Excellent accommodation very close to train stations.
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Chloe
Tomato Travel
5 years ago
Thank you so much for your positive review! We're so happy to hear that you enjoyed your Tomato Travel holiday and that our services met your expectations. We hope to see you again on a Tomato Travel tour! Have a wonderful day.
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David Barry Parker
Sydney
5 years ago
Date of purchase: 09/09/2019
What David Barry Parker said about Tomato Travel:
Fantastic self guided tour in lovely central Japan.
We absolutely loved the self guided tour. So many Japanese people were very helpful. All the hotels were lovely and spotless. The toilets were tricky at first but we ended up finding them a joy to...

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Chloe
Tomato Travel
5 years ago
Thank you for taking the time to leave us such a positive review, David! We're truly happy to hear that you and your partner enjoyed your Tomato Travel tour. We couldn't agree with you more - central Japan is a truly beautiful part of the country, and travelling by shinkansen is an excellent way to see the countryside. We hope to see you again on a Tomato Travel tour. Have a lovely day!
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Jacqueline Ann Green
Launceston
5 years ago
Date of purchase: 08/16/2019
What Jacqueline Ann Green said about Tomato Travel:
Tour was good, tour guides very good but too much hard selll at venues
Service was very good but tour let down by hard sell every venue like the pearl market jade tea plantation. Would have expected tour and explanation of the tea plantation instead we were taken to a...

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Chloe
Tomato Travel
5 years ago
Thank you for taking the time to send us your feedback, Jacqueline. We always appreciate hearing from our customers, and we are happy to hear that you enjoyed your tour and the service provided by Tomato Travel. However, we are sorry to hear that there were some aspects of the tour that you did not enjoy. We are always striving to improve the quality of our services, and we cannot do that without honest feedback from guests such as yourself. We will take your feedback on board and use it to improve our tours. Thank you once again for your comments and have a lovely day.
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Graham Eric Green
5 years ago
Date of purchase: 08/16/2019
What Graham Eric Green said about Tomato Travel:
The office and the tomato tour guides were very good
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Chloe
Tomato Travel
5 years ago
Thank you for your feedback, Graham! We are happy to hear that you had a good experience with us. We hope to see you again on a Tomato Travel tour!
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DM
Deidre Marie Mckeown
5 years ago
Date of purchase: 08/16/2019
What Deidre Marie Mckeown said about Tomato Travel:
infomercial tour
Tomato travel staff were very good to deal with. Although i am in NZ they contacted me immediately when i had concerns and were easy to deal with.
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Chloe
Tomato Travel
5 years ago
Thank you for your feedback, Deidre! We are so pleased to hear that you had a pleasant experience with our team members. We will make sure our Reservations staff receive your feedback. Have a wonderful day.
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GI
Graeme Russel Impey
Capel Sound
5 years ago
Date of purchase: 08/16/2019
What Graeme Russel Impey said about Tomato Travel:
What a time we had.
I had Team contact several times. Everyone acted respectfully and professionally to help. The Tour was just 1st class. The Guides fun and knowledgeable. The accommodation just fabulous and...

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Chloe
Tomato Travel
5 years ago
Thank you so much for your feedback, Graeme! We are so happy to hear that you and your friends all enjoyed your tour with us, and that we were able to provide life-long happy memories for you all. Thank you, from all the team at Tomato Travel.
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Mike Joe Hoffmann
Hamilton, NZ
5 years ago
Date of purchase: 08/16/2019
What Mike Joe Hoffmann said about Tomato Travel:
Tour content a bit questionable for a 'Luxury tour'
Cancelled flights were rebooked fast and no hassles, so that was good. Email comms could have been a little better and faster. My wife dealt with them mainly, but she thinks service was good.
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Chloe
Tomato Travel
5 years ago
Thank you for your feedback, Mike. We are happy to hear that you and your wife had an enjoyable experience with us. We understand that our email communications could use some improvement, and we thank you for bringing this to our attention. We are always striving to improve every aspect of our business, and we appreciate you taking time to provide us helpful feedback. We hope that we will see you again in the future on a Tomato Travel tour.
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Trusted Customer
5 years ago
Date of purchase: 08/16/2019
I thought the initial organisation of the tour was good. The itinerary was good and definitely value for money. However there were some downsides in delivery by the tour guides
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Chloe
Tomato Travel
5 years ago
Thank you for taking the time to send us feedback! We're happy to hear that you enjoyed your holiday with us. However, we are sorry to hear that there were some downsides to your trip regarding your tour guide. We are always endeavouring to improve wherever we can, and we cannot do that without honest feedback from customers like yourself. Thank you again for your comments, and we hope to see you on a Tomato Travel tour again in the future.
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Patricia Troise
5 years ago
Date of purchase: 06/14/2019
What Patricia Troise said about Tomato Travel:
An absolutely fabulous 18 day trip through Japan.
We loved every moment of our Tomato Travel tour of Japan. Our accommodation, our tour guide, our fellow tourists and the wonderful sights we were taken to. We enjoyed the professionalism of this...

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Amy Robinson
Tomato Travel
5 years ago
Thank you Patricia for your comment! We are glad that you loved every moment with us as your tour operator. We hope you could discover a new love for Japan or something about Japan. We would love it if you could recommend us to others and we can help them have an excellent Japan experience!
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About Tomato Travel
Tomato Travel
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Level 2, 403 Elizabeth Street, Surry Hills, New South Wales, 2010, Australia
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