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Tomato Travel Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Trusted Customer

Feefo Verified

7 years ago

Would use Tomato Travel again

Well planned and organised. Tour guide knowlegable, friendly and extremely efficient. She went out of her way to ensure we knew what to do with and without her. - She even rang us the evening before ...

Amy Robinson

Tomato Travel

7 years ago

Thank you for your comments and feedback. We will use your feedback and comments in the future to improve, change and update our products in the future. We are glad that you enjoyed your trip and we will look into the first point you made. As for optional programs we are sorry we did not highlight the fact that you need to book in Australia before you leave. We hope someday we can help you plan your next trip through us directly to Japan or other countries in Asia. Thank you.

Product reviews

Date of purchase: 04/14/2019

0

SP

Steven Gregory O'Brien, Linda Maree Pell

Feefo Verified

7 years ago

What Steven Gregory O'Brien, Linda Maree Pell said about Tomato Travel:

good overview tour

yes would recommend and use again hotels above average tour guide very good well designed tour could benefit from a little tweaking

Amy Robinson

Tomato Travel

7 years ago

Thank you for your feedback and comments. We appreciate all of our customers feedback and comments and we will use these to improve, change or update our products in the future. We are glad that you enjoyed your tour and we hope we can help you in the future to plan your next trip to Japan or other countries in Asia.

Product reviews

Date of purchase: 04/05/2019

0

WN

William Robert Newnham, Ann Marie Newnham

Feefo Verified

7 years ago

What William Robert Newnham, Ann Marie Newnham said about Tomato Travel:

Poor Communication

Tomato did not give us final tour details till about 1 week before departure. Even then I had to phone several times. Their communication was not good. We booked abTokyo day tour and had the same...

Product reviews

Date of purchase: 04/05/2019

0

SN

SUGHANDTHI RAVI PRABAHAN, RAVI PRABAHAN NADARAJAH

Feefo Verified

7 years ago

What SUGHANDTHI RAVI PRABAHAN, RAVI PRABAHAN NADARAJAH said about Tomato Travel:

Very prompt in replying to emails. I received respoñses even outside of business hours. Very polite staff

Product reviews

Date of purchase: 04/14/2019

0

PL

Peter Graeme Laud, Janice Margaret Laud

Feefo Verified

Kettering, Tasmania

7 years ago

What Peter Graeme Laud, Janice Margaret Laud said about Tomato Travel:

Great trip and excellent value

The trip was great and the guide was excellent. She was friendly, had heaps of knowledge/information and always very pleasant. Anyway of getting this to her? She deserves a lot of credit.

Amy Robinson

Tomato Travel

7 years ago

Thank you for your comments and feedback! We will pass your comments and compliments to your guide for you. We are glad you had a wonderful time in Japan! We hope someday we can help you plan your next holiday to Japan or other countries in Asia. Thank you :)

Product reviews

Date of purchase: 04/15/2019

0

RK

Rachel Nicol Laurie, Janet Nicol King

Feefo Verified

Melbourne, Australia

7 years ago

What Rachel Nicol Laurie, Janet Nicol King said about Tomato Travel:

An outstanding holiday leaving us with great memories

Overall, the trip and the service were exceptional. The itinerary was outstanding but a couple of the hotels were less than ordinary which caused us to rate Tomato with only four. We would use this...

Product reviews

Date of purchase: 04/12/2019

0

LB

Lothar Bender, Christine Carolyn Bender

Feefo Verified

7 years ago

What Lothar Bender, Christine Carolyn Bender said about Tomato Travel:

Cost effective tour. Missed out higher rating on a couple of hotels, which were below standard.

Amy Robinson

Tomato Travel

7 years ago

Thank you for your feedback. We appreciate all of our customers feedback and comments. We are glad you enjoyed your time on this tour and we hope someday we can help you plan your next trip to Japan or other countries in Asia.

Date of purchase: 04/07/2019

0

MN

Marita N

Feefo Verified

Melbourne

7 years ago

What Marita N said about Tomato Travel:

Once in Japan, fantastic

Initially the booking experience via a webjet deal, was like booking into a void. There was very little communication and I didn’t get the final itinerary until about three weeks before our trip, and...

Amy Robinson

Tomato Travel

7 years ago

Thank you for your feedback! We really appreciate all of our customers feedback and comments. We are working to improve our communication and customer service to make sure our customers receive some preliminary documents before they receive their final documents 2-3 weeks before departure. We are sorry for the inconvenience and we hope someday we can help you plan your next trip to Japan or other countries in Asia.

Product reviews

Date of purchase: 11/19/2018

0

Trusted Customer

Feefo Verified

7 years ago

Very enjoyable tour

The Guide was great and knowledgeable, the amount of passengers on the tour was just right.

Amy Robinson

Tomato Travel

7 years ago

Thank you for your feedback! We really appreciate all of our customers feedback and comments. We will use these to improve, change and make new products in the future. We are glad that you enjoyed your time in Japan and we hope that we can help you in the future to plan your next holiday or tour. We have many tours in Japan and other countries in Asia. If you are ever interested in any of our other tours or optional programs please check out our website: www.tomatotravel.com.au

Product reviews

Date of purchase: 08/20/2018

0

KA

Karen A

Feefo Verified

NSW Australia

7 years ago

What Karen A said about Tomato Travel:

Well organised, easy to contact

Amy Robinson

Tomato Travel

7 years ago

Thank you for your feedback! We really appreciate all of our customers feedback and comments. We are glad that you enjoyed your trip. We hope someday we can help you plan your next holiday or tour with us. If you are interested in any of our tours or optional programs please check out our website: www.tomatotravel.com.au

Product reviews

Date of purchase: 11/19/2018

1

Tomato Travel Reviews

Discover Japan Fly Qantas 2019More reviews of this product (9)View product websiteWell paced and very well managed. 9 am starts very civilized!

Discover Japan + Singapore + Hiroshima Extension 2019More reviews of this product (1)View product websitewell designed tour i would bullet train Hiroshima back to Osaka that was a long day return drive

Japan Golden Route 2019More reviews of this product (2)View product websiteVery well organised in terms of time management. Good hotels.

Discover Japan Fly Qantas 2019More reviews of this product (81)View product websitethe tour enabled us to see a lot of Japan. Hotel rooms mostly on the small side but that's the way they do things.

Japan Golden Route With HiroshimaMore reviews of this product (14)View product websiteGreat sights, pleasant stay

Discover Japan With Hiroshima Fly Qantas 2019More reviews of this product (5)View product websiteMy son and I toured Japan in November 2018, we had a very enjoyable and professional tour from start to finish. We would highly recommend to anyone else

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