Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
4
3
2
1
458
84
69
82
369
1,062
ratings over the past year
The Works is no longer an active Feefo customer
Displaying all 269,282 reviews
Trusted Customer
Feefo Verified
1 year ago
Terrible - No order
Didnt get my order it had been about 3weeks. Then they cancelled.
Donna Smith
The Works
1 year ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
We can confirm that due to our warehouse move there were issues with the delivery.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
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Trusted Customer
Feefo Verified
1 year ago
Great prices and service
Great variety of books and other items. Kept informed of progress of order
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Trusted Customer
Feefo Verified
1 year ago
Wasted time
I placed an order and had spent enough for a free delivery. I saw that the next day delivery service had been suspended but was not aware of any delays so assumed my order would arrive within 3...
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Donna Smith
The Works
1 year ago
Good afternoon,
Thank you for your feedback.
I am sorry to hear that you have not received all of your order.
We can confirm that due to our warehouse move, this caused unexpected issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
1
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Trusted Customer
Feefo Verified
1 year ago
Works just works
Great books at q great price. Huge choice too.
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Trusted Customer
Feefo Verified
1 year ago
Never arrived
Order was placed end of august. 5th September I received a email to say that they were sorry it was still delayed- this was the first I heard it was delayed!! Please bear with them it would be...
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Donna Smith
The Works
1 year ago
Good afternoon,
Thank you for your feedback.
I am sorry to hear that you have not received your order.
We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched.
Our records show a customer service adviser has issued a full refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
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SE
Stephen Everett
Feefo Verified
GBR
1 year ago
What Stephen Everett said about The Works:
Excellent
Excellent
0
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Trusted Customer
Feefo Verified
1 year ago
Delivery took too long
Delivery took too long
Donna Smith
The Works
1 year ago
Good afternoon,
Thank you for your feedback.
I am sorry to hear that you have not received your order.
We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
Share
Trusted Customer
Feefo Verified
1 year ago
Excellent
0
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Trusted Customer
Feefo Verified
1 year ago
Gave Up
Placed order and money was taken but I was chasing delivery for 3 weeks! On my account it stated no orders placed so I couldn’t track it. After 4 weeks I gave up and cancelled the order
Donna Smith
The Works
1 year ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that you did not receive your order.
We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
Share
Trusted Customer
Feefo Verified
1 year ago
Disappointed
I ordered a lot of products online-?only received 1 after a long time, never received the others but got a refund, they were moving warehouses so couldn’t fulfil my order. I was very disappointed...
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Donna Smith
The Works
1 year ago
Good afternoon,
Thank you for your feedback.
I am sorry to hear that you have not received all of your order.
We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.