Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
4
3
2
1
458
84
69
82
369
1,062
ratings over the past year
The Works is no longer an active Feefo customer
Displaying all 269,282 reviews
RW
roselyn ward
Feefo Verified
1 year ago
What roselyn ward said about The Works:
Good prices and excellent selection of products
Good product selection on line and in-store, as well as good prices!
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LC
Lorraine Caldwell
Feefo Verified
GBR
1 year ago
What Lorraine Caldwell said about The Works:
Not good
My parcel was delayed which meant my daughter did not receive her birthday present on time. I contacted the works but had no reply
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Trusted Customer
Feefo Verified
1 year ago
Don’t buy online!
Completely messed up my order and took way over a month to arrive. But got a full refund at the store when I went back and returned the 1/4 item they sent!
1
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Trusted Customer
Feefo Verified
1 year ago
Hoped to receive goods but refunded quickly
Could not deliver as expected. Waited 5 weeks had to cancel refund was given promptly.
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MP
michelle poole
Feefo Verified
GBR
1 year ago
What michelle poole said about The Works:
Waste of time
weeks went by no delivery of the items I ordered, had tried 4 times to contact the store via e-mail, eventually sent a complaint to be told later an item wasn't available, took another week for...
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1
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Trusted Customer
Feefo Verified
1 year ago
First Class
First class as usual
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MS
murat shevket
Feefo Verified
1 year ago
What murat shevket said about The Works:
Sent my return back 17 days ago and still no email or refund absolutely joke!
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MW
Mrs A Walker
Feefo Verified
GBR
1 year ago
What Mrs A Walker said about The Works:
Won't be rushing back
Order placed on 31/8/25. Time passed. I had actually forgotten all about the order until Feefo asked me to review on 1/9/25 Chased by email and got the standard 'we'll get back to you' automated...
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PW
Peter Willetts
Feefo Verified
GBR
1 year ago
What Peter Willetts said about The Works:
Good Selection
Delivery is usually prompt. Good selection of books. Reasonably priced.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.