Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
4
3
2
1
458
84
69
82
369
1,062
ratings over the past year
The Works is no longer an active Feefo customer
Displaying all 269,282 reviews
CS
christine stanford
Feefo Verified
GBR
1 year ago
What christine stanford said about The Works:
Very good service
Really good service would highly recommend.
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Trusted Customer
Feefo Verified
1 year ago
Not good
Ordering 1 bottle of white paint and one bottle of black paint should be easy but they couldn't manage it and sent a wrong item
Donna Smith
The Works
1 year ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that an incorrect item have been delivered to you.
Our records show that our customer service team have resolved this issue and a refund has been processed.
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
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Barbara Williamson
Feefo Verified
1 year ago
What Barbara Williamson said about The Works:
Had to wait a month for delivery without any explanation
Order late in arriving not much notification of lateness or reason why parcel looked like it had been opened and resealed
Donna Smith
The Works
1 year ago
Good afternoon,
Thank you for your feedback.
We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
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Trusted Customer
Feefo Verified
1 year ago
Big disappointment for birthday boy, confusion for Great Gran!
I have been a delighted faithful customer of The Works for some years now but they recently informed me that they were moving and my latest order made 7 Sept for a birthday on 20th would take more...
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Donna Smith
The Works
1 year ago
Good Afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the courier.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show that this order was delivered on the 30th September.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
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Trusted Customer
Feefo Verified
1 year ago
Disappointed/missing items
There was a warehouse move so I was told there would be a few week delay, which is fine. But now a month later I have only received 6 of 31 items and some have come as multiples of the same item. I...
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Donna Smith
The Works
1 year ago
Good Afternoon,
Thank you for your feedback.
I'm very sorry to hear that there were issues with your delivery.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show that a full refund has been issued.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
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Trusted Customer
Feefo Verified
1 year ago
Don’t use Evri delivery
Service was great however the Evri delivery was just awful. The box containing £40 of various items was battered and half the items were missing.
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Trusted Customer
Feefo Verified
1 year ago
Delivery failure
Goods inadequately packed for handling by Evri. Box battered and open; item missing & 2 damaged. Selection of products is good.
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Trusted Customer
Feefo Verified
1 year ago
Need to adhere to delivery times
Excessively long delay in getting order, lack of communication and confusion with delivery info. My order was accepted and then advised unable to provide some items. Ordered on basis of a few days...
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Donna Smith
The Works
1 year ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the courier.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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Trusted Customer
Feefo Verified
1 year ago
Excellent service, quick delivery, which is why I gave 5 stars.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.