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The Works Reviews

http://www.theworks.co.uk

GOOD

Inspiring and empowering customers to read, learn, create and play

Service

3.2

473

373

1,090

ratings over the past year

Displaying all 269,282 reviews

Mrs M Homfray

Feefo Verified

12 months ago

Trusted Customer

Feefo Verified

12 months ago

Great staff

Polite and helpful staff, really good prices

Margaret *******

Feefo Verified

GBR

12 months ago

What Margaret ******* said about The Works:

Good value

Reasonable selection of books. I always go for the 3 for £6 so it’s good value. The staff are always polite and very helpful, in store. Delivery good and doesn’t take too long and as I’m not really...

Neil Armet

Feefo Verified

GBR

12 months ago

What Neil Armet said about The Works:

Order missing

Part of my order was missing. I completed an online form to make them aware. It took a week for The Works to reply and say I was getting refunded for the missing part. I then had to chase them up...

Donna Smith

The Works

12 months ago

Good afternoon, Thank you for your feedback. We are extremely sorry that your order has arrived with items missing. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Trusted Customer

Feefo Verified

12 months ago

100

Great service arrived next day .really good prices and choices.

Trusted Customer

Feefo Verified

12 months ago

Down the pan

As a long-standing customer of many years, I've watched the deterioration of customer service over the last few years. Examples: removal of loyalty card, terrible delivery times, implementing minimum...

Donna Smith

The Works

12 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that you have been disappointed with the service that you have received from the Works. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Norman Taylor

Feefo Verified

12 months ago

What Norman Taylor said about The Works:

Fast and efficient service

Trusted Customer

Feefo Verified

12 months ago

Great childrens art supplies for the price.

The Works are usually fantastic no problems. This time I did feel my order was quite late to be shipped, over a week and by the time it was some of the products were out of stock, so I ended up...

Sue Ball

Feefo Verified

GBR

12 months ago

What Sue Ball said about The Works:

Excellent service to customers

Very good indeed. There was an item which wasn't available when I ordered, and it appeared this week unexpectedly. I was very pleased with this service.

Trusted Customer

Feefo Verified

12 months ago

Ideal

Delighted with my purchase of diaries

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