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The Works Reviews

Displaying all 269,282 reviews

Bev Alaimo

Feefo Verified

GBR

1 year ago

What Bev Alaimo said about The Works:

No fuss ordering

Ordered an academic diary with no fuss. Told then to collect… sorted!

Carol

Feefo Verified

GBR

1 year ago

What Carol said about The Works:

Good experience.

Trusted Customer

Feefo Verified

1 year ago

Love the work's for craft supplies

I use the work's for of craft items. My last order was for Christmas decorations and cards. I order on line for all my days I not able to get around very well and have difficulty getting to my...

Trusted Customer

Feefo Verified

1 year ago

Brilliant

They are helpful, polite, patient, nothing is too much trouble they will give you your time

Trusted Customer

Feefo Verified

1 year ago

Parcel didn’t arrive

Terrible. My parcel didn’t arrive. I raised the issue and no support

Donna Smith

The Works

12 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Trusted Customer

Feefo Verified

1 year ago

Good customer service

Very good service, the shop assistant was very professional. I ordered 4 books but only 3 were available. The price of the 4th book was refunded due to this.

Natalie Allen

Feefo Verified

GBR

1 year ago

What Natalie Allen said about The Works:

Stocking fillers

Great service, a wide variety to choose from, weather it be for the kids or us adults and great little gifts for any occasion, and even better that it's good value for price

Tracey Davies

Feefo Verified

1 year ago

What Tracey Davies said about The Works:

Bad customer service

Waited 3 weeks for an order which was for a birthday present but it never arrived on time disappointed

Donna Smith

The Works

12 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order arrived later than expected. Our records show that this order was delivered on the 6th of October, Evri tracking, H006JA0040008824. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Trusted Customer

Feefo Verified

1 year ago

Good service

Click and collect order ready in less than 24 hours. Staff at collection point very polite.

Kelly Wainwright

Feefo Verified

GBR

1 year ago

What Kelly Wainwright said about The Works:

Poor delivery, poor communication, poor stock availability

Online order on 18th Sept (4 weeks ago) with 9 items ordered. 3 subsequently went out of stock. One item has arrived, the other items are yet to arrive. Only after chasing the Works have said it’s on...

Donna Smith

The Works

12 months ago

Good afternoon, Thank you for your feedback. We are extremely sorry that your order has arrived with items missing. Please contact a customer service adviser to let them know what items were missing from your order, please call 0121 313 6050. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

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