What Guest said about The Underfloor Heating Store:
I bought a pump and control for underfloor heating but the pump came without connections to the underfloor pipe or even saying that there were none and that I needed to purchase a pair. I had to do...
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UFHS Customer Services
The Underfloor Heating Store
3 years ago
Good morning Roberts,
As discussed, the order you made for your pump was not through our company.
Kind regards,
Hayley
Customer Services
Cheap and faster than expected delivery. What more could you ask for?
UFHS Customer Services
The Underfloor Heating Store
3 years ago
Good afternoon,
Thank you for your review. I am glad you are happy with the shopping experience.Should you ever need any post sales technical support, please do not hesitate to contact our experience team on 01268 567016 Option 2.Kind regards,HayleyCustomer Services
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George O Neill
3 years ago
Date of purchase: 02/10/2022
What George O Neill said about The Underfloor Heating Store:
Hello George,
Thank you for your feedback. It is much appreciated.
Should you need any help with your products, please do not hesitate to contact us.
Kind regards,
Hayley
Customer Services
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Guest
3 years ago
Date of purchase: 02/11/2022
What Guest said about The Underfloor Heating Store:
Your delivery service is very very bad I m order one part on 11/2/22 and you write down there I receive 2 to 3 working days but I don't receive my part already 6 working days gone
UFHS Customer Services
The Underfloor Heating Store
3 years ago
Good afternoon,
Our sincere apologies that your order has been delayed. The parcel was collected from us on your order date by the courier but there have been no further tracking updates which is a sign that the label has more than likely come off of your parcel during transit. A replacement order is being sent out to you. We apologsie for the delay and for any inconvenience caused.
Kind regards,
Hayley
Customer Services
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Trusted Customer
3 years ago
Date of purchase: 01/25/2022
Excellent purchase and delivery, thank you.
UFHS Customer Services
The Underfloor Heating Store
3 years ago
Good morning,
Thank you for your 5-star review.Should you ever need any advice or support, please do not hesitate to contact us.Kind regards,HayleyCustomer Services
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Lee Cottingham
Nottingham
3 years ago
Date of purchase: 02/08/2022
What Lee Cottingham said about The Underfloor Heating Store:
Hello Lee,
Thank you for your continued custom and for your 5-star review. It is much appreciated.
Please do not hesitate to contact us should you need any support with your goods purchased.
Kind regards,
Hayley
Customer Services
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Jan Van Hanegem
3 years ago
Date of purchase: 01/24/2022
What Jan Van Hanegem said about The Underfloor Heating Store:
Excellent service, really easy product to install.
UFHS Customer Services
The Underfloor Heating Store
3 years ago
Hello Jan,
Thank you for your 5-star review.
Should you ever need any advice or support, please do not hesitate to contact us.
Kind regards,
Hayley
Customer Services
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Joshua E C Sims
Cardiff
3 years ago
Date of purchase: 02/07/2022
What Joshua E C Sims said about The Underfloor Heating Store:
Ordered stock, 5 days later called to see where order was to be informed that they were unable to satisfy order until March/April.
UFHS Customer Services
The Underfloor Heating Store
3 years ago
Good afternoon Joshua,
We sincerely apologise that we could not fulfill your order and that you were not made aware that the item had gone out of stock at the point of the order being made. We have now updated the website to reflect the out of stock item. Our apologies for any inconvenience caused.
Kind regards,
Hayley
Customer Services
The Underfloor Heating Store supply and install ProWarm™ electric underfloor heating and water underfloor heating systems nationwide. We only use fully approved NICEIC electrical contractors to carry out our installations. Our team of experts are on hand to help you choose the correct system.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Underfloor Heating Store supply and install ProWarm™ electric underfloor heating and water underfloor heating systems nationwide. We only use fully approved NICEIC electrical contractors to carry out our installations. Our team of experts are on hand to help you choose the correct system.
