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The Underfloor Heating Store Reviews

https://www.theunderfloorheatingstore.com/
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ratings over the past year

The Underfloor Heating Store is no longer an active Feefo customer
Displaying all 4,106 reviews
Trusted Customer
3 years ago
Date of purchase: 12/13/2021
Rubbish
The two couplers i ordered were opened. Several bits were missing , i salvaged the bits to make one complete unit which luckily we only needed in the end. This was £10 down the drain for someone who...

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UFHS Customer Services
The Underfloor Heating Store
3 years ago
Good afternoon, Our apologies that you received your goods in this condition. I can see your order was made back in December. As per the delivery note that was sent with your goods, we must be notified of any missing or damaged items within 48 hours of receiving the goods. However, I will be investigating this with our warehouse team and will refund your delivery charge and one of your coupling as a good will gesture. We apologise for any inconvenience caused. Kind regards, Customer Services (HD)
Trusted Customer
3 years ago
Thanks for re-iterating your delivery note spec, This is feedback ! I know it was December I ordered this, I am simply too busy to call and sort it out for the sake of £10. It's taken a period of isolation to actually have time to give you feedback on the item. When you are as busy as I am I expect things I order to be in the condition of the picture you give on the website. Each coupling was unscrewed and taken apart so all the parts were separated and some missing. It was luck that one of my employees knew how they went together otherwise we would have had another problem to get over.
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Trusted Customer
3 years ago
Date of purchase: 01/20/2022
Fantastic customer service
Fantastic customer service! No long waiting for phone calls, the team call you back with updates straight away.
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Trusted Customer
3 years ago
Date of purchase: 01/15/2022
Dont buy JG Aura-Jg Hub or their wireless thermostats, App does not work
Service from underfloor heating store was good, item delivered in time. However the actual product I bought is of no use, waste of money as the App does not work for controlling underfloor heating...

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Steven Watts
Reading
3 years ago
Date of purchase: 02/03/2022
What Steven Watts said about The Underfloor Heating Store:
Perfect service.
Everything was sent out on time and arrived as planned. Tracking info provided really helped too. Would happily use it again.
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UFHS Customer Services
The Underfloor Heating Store
3 years ago
Hello Steven, Thank you for your review. I am glad you are happy with the shopping experience. Should you ever need any post sales technical support, please do not hesitate to contact our experience team on 01268 567016 Option 2. Kind regards, Customer Services (HD)
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Trusted Customer
3 years ago
Date of purchase: 02/03/2022
Quick delivery at a great price
Quick delivery at a great price . This was the second time around for the underfloor heating and would visit again.
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UFHS Customer Services
The Underfloor Heating Store
3 years ago
Good afternoon, Thank you for your continued custom and for your 5-star review. It is much appreciated. Please do not hesitate to contact us should you need any support with your goods purchased. Kind regards, Customer Services (HD)
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Trusted Customer
3 years ago
Date of purchase: 12/31/2021
Fast, efficient and reliable service
Correct product delivered in good time.
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UFHS Customer Services
The Underfloor Heating Store
3 years ago
Good morning, Thank you for your 5-star review. Should you ever need any advice or support, please do not hesitate to contact us. Kind regards, Customer Services (HD)
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Anton E Jermy
3 years ago
Date of purchase: 01/31/2022
What Anton E Jermy said about The Underfloor Heating Store:
Excellent Service
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UFHS Customer Services
The Underfloor Heating Store
3 years ago
Hello Anton, Thank you for your feedback. It is much appreciated. Should you need any help with your products, please do not hesitate to contact us. Kind regards, Customer Services (HD)
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Trusted Customer
3 years ago
Date of purchase: 02/02/2022
Brilliant
All aspects spot on
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UFHS Customer Services
The Underfloor Heating Store
3 years ago
Good morning, Thank you for your 5-star review. Should you ever need any advice or support, please do not hesitate to contact us. Kind regards, Customer Services (HD)
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Trusted Customer
3 years ago
Date of purchase: 01/18/2022
No problems
Efficient pre-sales advice, and order quickly fulfilled.
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UFHS Customer Services
The Underfloor Heating Store
3 years ago
Hello Cheistopher, Thank you for your feedback. It is much appreciated. Should you need any help with your products, please do not hesitate to contact us. Kind regards, Customer Services (HD)
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Trusted Customer
3 years ago
Date of purchase: 01/30/2022
Great service and delivery.
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UFHS Customer Services
The Underfloor Heating Store
3 years ago
Good afternoon, Thank you for your 5-star review. Should you ever need any advice or support, please do not hesitate to contact us. Kind regards, Customer Services (HD)
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About The Underfloor Heating Store
The Underfloor Heating Store supply and install ProWarm™ electric underfloor heating and water underfloor heating systems nationwide. We only use fully approved NICEIC electrical contractors to carry out our installations. Our team of experts are on hand to help you choose the correct system.
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0800 077 8374
Unit 12 Carnival Park, Carnival Way, Basildon, Essex, SS14 3WN, United Kingdom
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About The Underfloor Heating Store
The Underfloor Heating Store supply and install ProWarm™ electric underfloor heating and water underfloor heating systems nationwide. We only use fully approved NICEIC electrical contractors to carry out our installations. Our team of experts are on hand to help you choose the correct system.