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The Underfloor Heating Store Reviews

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ratings over the past year

The Underfloor Heating Store is no longer an active Feefo customer
Displaying all 4,106 reviews
AW
Adrian Worrall
3 years ago
Date of purchase: 02/21/2022
What Adrian Worrall said about The Underfloor Heating Store:
Everything delivered as and when expected
Everything delivered as and when expected, yet to install so can't comment on the products themselves yet
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UFHS Customer Services
The Underfloor Heating Store
3 years ago
Hello Adrian, Thank you for your review. I am glad you are happy with the shopping experience. Should you ever need any post sales technical support, please do not hesitate to contact our experience team on 01268 567016 Option 2. Kind regards, Hayley Customer Services
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Mark George
3 years ago
Date of purchase: 02/18/2022
What Mark George said about The Underfloor Heating Store:
Excellent customer service
Order cane quickly and even though there was a slight material issue with the delivery the customer service went above and beyond to sort it out. This is how customer service should be. I’ve had a...

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UFHS Customer Services
The Underfloor Heating Store
3 years ago
Hello Mark, Thank you for your continued custom and for your 5-star review. It is much appreciated. I have also made Gill aware of this. Please do not hesitate to contact us should you need any support with your goods purchased. Kind regards, Hayley Customer Services
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Trusted Customer
3 years ago
Date of purchase: 02/21/2022
Great service
Products exactly as described, delivery schedule as promised. Customer service absolutely fantastic, pleasure to have dealt with them.
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UFHS Customer Services
The Underfloor Heating Store
3 years ago
Good morning, Thank you for your review. I am glad you are happy with the shopping experience. Should you ever need any post sales technical support, please do not hesitate to contact our experience team on 01268 567016 Option 2. Kind regards, Hayley Customer Services
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Les A Johns
3 years ago
Date of purchase: 02/17/2022
What Les A Johns said about The Underfloor Heating Store:
Quick delivery.
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UFHS Customer Services
The Underfloor Heating Store
3 years ago
Hello Les, Thank you for your 5-star review. Should you ever need any advice or support, please do not hesitate to contact us. Kind regards, Hayley Customer Services
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Trusted Customer
3 years ago
Date of purchase: 02/18/2022
Terrible service
Didn’t put enough postage so had to collect my parcel myself from the post office , says 2-3 day delivery but took a week to get there. Awful service
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UFHS Customer Services
The Underfloor Heating Store
3 years ago
Good morning, Our sincere apologies for the issues you experienced with your delivery. We have no idea why there would not have been enough postage as we use pre paid labels on our parcels. I have had a look into the tracking of your parcel and unfortunately, no tracking information is displayed. This may be due to the label coming off of the parcel during transit. We apologise for any inconvenience caused. Kind regards, Hayley Customer Services
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Trusted Customer
3 years ago
Date of purchase: 02/04/2022
Ok but not was expected
The underfloor heating kit supplied not great quality, you cant lay laminate over it due to the pipe and spreader plate riding it up. The single zone didnt have any motorised valves so you underfloor...

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Trusted Customer
3 years ago
Date of purchase: 01/31/2022
good solid insulation board, well packed and fast delivery
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UFHS Customer Services
The Underfloor Heating Store
3 years ago
Good morning, Thank you for your review. I am glad you are happy with the shopping experience. Should you ever need any post sales technical support, please do not hesitate to contact our experience team on 01268 567016 Option 2. Kind regards, Hayley Customer Services
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Guest
3 years ago
Date of purchase: 01/30/2022
What Guest said about The Underfloor Heating Store:
Good price and delivered on time!
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UFHS Customer Services
The Underfloor Heating Store
3 years ago
Good morning, Thank you for your feedback. It is much appreciated. Should you need any help with your products, please do not hesitate to contact us. Kind regards, Hayley Customer Services
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Dawn Madeley
3 years ago
Date of purchase: 01/29/2022
What Dawn Madeley said about The Underfloor Heating Store:
super quick delivery , great price.
Highly recommend , great price very quick delivery.
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UFHS Customer Services
The Underfloor Heating Store
3 years ago
Hello Dawn, Thank you for your review. I am glad you are happy with the shopping experience. Should you ever need any post sales technical support, please do not hesitate to contact our experience team on 01268 567016 Option 2. Kind regards, Hayley Customer Services
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STEVE BRACE BRACE
3 years ago
Date of purchase: 01/28/2022
What STEVE BRACE BRACE said about The Underfloor Heating Store:
Technhelp terrible
Terrible service especially with technical helpline, advise me on three occasions to staple insulation boards then when customer companies they back tracked and tgey said the wrong person must have...

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UFHS Customer Services
The Underfloor Heating Store
3 years ago
Good morning Steve, I can see that you had a telephone conversation with one of our senior technical advisors last week and an email was also sent to you, relaying the information that was discussed over the phone. There is no mention of you being advised to use staples in this information. The technical advisor has informed me that you would have been using levelling compound over the top of your boards. In this case, we would not be advising to use staples at all. If you would like to discuss further, please do not hesitate to contact us on 01268 567016 and choose option 2 for Technical Support or option 3 for Customer Services. Kind regards, Hayley Customer Services
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About The Underfloor Heating Store
The Underfloor Heating Store supply and install ProWarm™ electric underfloor heating and water underfloor heating systems nationwide. We only use fully approved NICEIC electrical contractors to carry out our installations. Our team of experts are on hand to help you choose the correct system.
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Unit 12 Carnival Park, Carnival Way, Basildon, Essex, SS14 3WN, United Kingdom
Why trust Feefo reviews?

About The Underfloor Heating Store
The Underfloor Heating Store supply and install ProWarm™ electric underfloor heating and water underfloor heating systems nationwide. We only use fully approved NICEIC electrical contractors to carry out our installations. Our team of experts are on hand to help you choose the correct system.