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The Moorings Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Trusted Customer

7 years ago

Great Time, Great Attentiveness

The folks at the Abaco base were great. With the exception of some very minor things, the boat was perfect. Had a fantastic time on a beautiful new 40 foot catamaran. The check-out went very...

Ian

The Moorings

7 years ago

Thank you very much for your review. It is great to hear that all went smoothly and all had a great time. We look forward to welcoming you back someday soon!

Product reviews

Date of purchase: 11/01/2019

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TC

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Fantastic Organization - every step of the way

Absolutely very well organized every step of the way. It started from the pre-provisioning, to pick-up from the airport, to the charts and cruising guides, the very clean boat, everything was just...

Ian

The Moorings

7 years ago

Thank you for your kind review. We strive for excellence in service and in our products and it is always great to hear that expectations were matched. We hope to see you on charter with us again soon.

Product reviews

Date of purchase: 08/30/2018

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TC

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Can’t wait to do it again.

Great facilities and friendly people. We had some delays getting our departure briefing and preordered provisions. But in all they have it down to a science.

Ian

The Moorings

7 years ago

Thank you very much for your feedback. We appreciate you choosing to sail with us and look forward to hosting you on the water again soon!

Product reviews

Date of purchase: 12/09/2018

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TC

Trusted Customer

Gothenburg, NE USA

7 years ago

What Trusted Customer said about The Moorings:

Outstanding

You did everything well, from the time you picked us up at the airport to the time you dropped us off at the airport. Giving us the tour of the boat was very thorough and the Cat 45 is one great...

Ian

The Moorings

7 years ago

Thank you very much for your kind feedback. We are so glad to hear your vacation was a success and hope to host you on another trip again soon!

Product reviews

Date of purchase: 05/08/2018

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TC

Trusted Customer

Huntington NY

7 years ago

What Trusted Customer said about The Moorings:

Boat sailed well but a little beat up

Captains briefing inadequate...poor info Dodger torn and ripped... required repair on trip Unable to find anyone to check out boat on departure.. had to leave to catch ferry Wish they told us about...

Ian

The Moorings

7 years ago

Thank you very much for your review, we would like to discuss this with you further so that we may provide feedback to the team regarding the Captain's Briefing. If you have not done so already, please contact us directly at customer.care@thlmarine.com so that we can review this in more detail.

Product reviews

Date of purchase: 09/19/2018

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TC

Trusted Customer

Detroit, MI

7 years ago

What Trusted Customer said about The Moorings:

Great trip will do it again, however wish service was a little better

Many items....had a punch list of missing items on the boat...took at least 6 hours to get them.......We had no keys for the door.....report upon check-in on Thursday at 2pm.....did not get anyone to...

Ian

The Moorings

7 years ago

Thank you very much for your review and it is great to hear you enjoyed your experience overall. We will pass along your concerns to our operations team in Tortola to improve service and communication in the future. We hope to see you back on the water with us soon!

Product reviews

Date of purchase: 11/26/2018

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TC

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Love the Moorings.... We’ll be back.

These are the best family vacations. The boats are always immaculate, fully functioning and ready to go. The facility is clean, welcoming and well organized (happy to see the Tortola Base has...

Ian

The Moorings

7 years ago

Thank you! We will relay your positive feedback to the team in Tortola.

Product reviews

Date of purchase: 08/09/2018

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Trusted Customer

7 years ago

Checkout was a zoo. After that, service was good.

Ian

The Moorings

7 years ago

Thank you for your review. We will pass along your comments to our Operations team locally to improve the arrival experience in the future.

Product reviews

Date of purchase: 01/08/2018

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TC

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Left at STT & Tortola ferry with no ride, boat not ready, captian poor

Although we paid for transfers we never got picked up at STT or in Tortola. We were forced to take a cab from both places. The boat wasn't ready at noon, we waited for 3 hours. The team at the marina...

Ian

The Moorings

7 years ago

Thank you for your review. We are sorry to hear of your recent experience in the Virgin Islands. Please email us directly at customer.care@thlmarine.com so that we can discuss this with you further and get more detailed information as to what may have gone wrong. Certainly this is not the standard to which we hold ourselves and would like to ensure this does not happen again.

Product reviews

Date of purchase: 09/10/2018

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TC

Trusted Customer

Camano Island

7 years ago

What Trusted Customer said about The Moorings:

Another great vacation

I did not know what to expect post-Irma, services are doing as well as could be expected. Bar, food and boat were in great shape.

Product reviews

Date of purchase: 03/20/2018

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The Moorings Reviews

AbacosMore reviews of this product (24)View product websiteVery easy cruising. Shallow waters in many places, requiring attentiveness simply because of the water's clarity! It was beautiful.

Moorings 4000 - 3 Cabin CatamaranMore reviews of this product (58)View product websiteNew boat, fantastic shape; all systems perfect. A few minor details were annoying. The head liners in both aft cabins continued to fall down!

TortolaMore reviews of this product (401)View product website

Moorings 38.2 - 2 Cabin MonohullMore reviews of this product (4)View product website

TortolaMore reviews of this product (401)View product websiteWalking to grocery was a bit of a challenge.

Moorings 38.2 - 2 Cabin MonohullMore reviews of this product (47)View product websiteHad some roaches joining us on the cruise. Als it would be nice to control the stereo fron the cockpit, at least a shutoff or mute switch for the speakers.

TortolaMore reviews of this product (401)View product websiteTortola and the BVIs, once renovations are complete, is going to be better than ever.

Moorings 4500 - 4 Cabin CatamaranMore reviews of this product (35)View product websiteOne great boat and absolutely no stowaways. Great!

TortolaMore reviews of this product (401)View product websitePoor briefing Ripped dodger that required repair during trip Boat somewhat beat up but sailed well

Moorings 45.3 - 3 Cabin MonohullMore reviews of this product (22)View product websiteComfortable boat Sailed well Somewhat beat up Great swim platform ladder Required dodger repair

TortolaMore reviews of this product (401)View product websiteSuper trip, we had an awesome sail

Moorings 4800 - 4 Cabin CatamaranMore reviews of this product (63)View product websiteHad some water leaks in one of the bedroom during heavy rain, which left the mattress wet. We had the hatch lock down and secured....water still came in, not directly from hatch, but a seam

TortolaMore reviews of this product (401)View product website

Moorings 45.3 - 3 Cabin MonohullMore reviews of this product (9)View product website

TortolaMore reviews of this product (401)View product websiteCheckout was a zoo. Not prepared for the volume, I guess. Property was nice.

Moorings 42.3 - 3 Cabin MonohullMore reviews of this product (32)View product websiteThis boat was kind of a dog. I think the helm was off-center.

TortolaMore reviews of this product (142)View product websiteWe were delayed for departure and the team at Moorings marina did a very poor job communicating with us. We had to keep going to front desk for updates and felt we were more of a bother to them.

Moorings 514 PC - 4 Cabin CatamaranMore reviews of this product (50)View product websiteYacht was beautiful. We ran out of water third day and had to find a marina to refill. We paid for the starter kit however on first morning we realized there were no coffee filters so we had to use...Read more

TortolaMore reviews of this product (401)View product websiteTortola is slowly getting put back together.

Moorings 4500 - 4 Cabin CatamaranMore reviews of this product (35)View product websiteLove the layout. Our reason to go with the 45 instead of the 48 was the addition of the watermaker. Having the watermaker was a hit for the girls due to the shower capacity.

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