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The Moorings Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

TC

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

The service was good, and everything was provided as expected. Our only problem on the trip was that the pump in our head stopped working. We had to change our expected schedule and lost a day...

Ian

The Moorings

7 years ago

Thank you for your review, it is regrettable to hear of the issue you had with the boat but we hope that it was repaired satisfactorily and in good time. If you have any questions or concerns please reach out to us directly at customer.care@thlmarine.com

Product reviews

Date of purchase: 03/08/2017

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TC

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Very satisfied overall with cat, service, and support

Yes, would definitely repeat, but then this trip was a repeat experience

Ian

The Moorings

7 years ago

Thank you very much for your review. We look forward to your repeat, repeat experience in the future!

Product reviews

Date of purchase: 02/04/2018

0

TC

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

They are just very good at what they do. The counter staff, the men who operate the boats and docks as superior at their jobs. I have been coming to Moorings bases for twenty five years now. You...

Ian

The Moorings

7 years ago

Thank you very much for your kind review. We will be sure to pass along your compliments to the local staff. Always fun to hear of a job well done!

Product reviews

Date of purchase: 08/26/2018

0

TC

Trusted Customer

Palm Desert, Calif.

7 years ago

What Trusted Customer said about The Moorings:

Wonderful repeatable adventure

The boat was perfect for our needs and the staff was friendly, courteous and attentive to our requests, especially in Grenada where we spent two nights on their dock.

Ian

The Moorings

7 years ago

Thank you for the kind review! We will pass along your feedback to the local staff who I'm sure will be thrilled to hear it. We hope to host you on another charter vacation someday soon.

Product reviews

Date of purchase: 07/05/2018

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TC

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Great service. The boat performed well and as expected. Kudos to the staff at Tortola base.

Ian

The Moorings

7 years ago

Thank you very much! We will pass along your complements to the Tortola staff. They will greatly appreciate the feedback.

Product reviews

Date of purchase: 10/22/2018

0

Trusted Customer

7 years ago

Not the Moorings I remember

The boat was in very poor shape. Not to the standard I ha e come to expect from the Moorings. Very very disappointed

Ian

The Moorings

7 years ago

Thank you for your feedback. We would very much like to get more details regarding your recent experience with The Moorings. If you have not done so already, please reach out to us directly at customer.care@thlmarine.com so that we can ensure this experience is not duplicated in the future.

Product reviews

Date of purchase: 10/05/2017

0

TC

Trusted Customer

Oakville Ontario Canada

7 years ago

What Trusted Customer said about The Moorings:

Good customer relations and service through booking and at base.

Ian

The Moorings

7 years ago

Thank you for your feedback. It is great to hear that you enjoyed working with our staff, and we hope you enjoyed your vacation experience with us. If you have not done so already, please contact us directly at customer.care@thlmarine.com so that we may inquire further regarding the state of your boat.

Product reviews

Date of purchase: 08/17/2018

0

Trusted Customer

7 years ago

We were very impressed with the customer service. Staff at the base were friendly and helpful. Thank you!

Ian

The Moorings

7 years ago

Thank you very much! We will be sure to pass along your compliments to the local base staff.

Product reviews

Date of purchase: 11/15/2018

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TC

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

About average

We are former Moorings owners and have chartered with other companies in Europe so we use that as a basis for comparison. The service upon check in was average. There was great deal of commotion...

Ian

The Moorings

7 years ago

Thank you for your detailed reply, and for your patience upon check-in at the marina. We are undergoing the final stages of renovation to the docks and marina facilities, which we expect will facilitate a much easier stress-free arrival experience in the near future. We will pass on your feedback to the Operations team so that they are aware.

Product reviews

Date of purchase: 06/11/2018

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TC

Trusted Customer

Lindsborg, KS

7 years ago

What Trusted Customer said about The Moorings:

Mariner Inn, Tortola, less than satisfactory.

The boat as always was very well prepared. The only minus was that the anchor light did not function. This is the second time one of our charter boats has had this malfunction. Not a big deal but...

Ian

The Moorings

7 years ago

Thank you very much for your detailed reply. It is great to hear that your charter experience overall went well, and we will be sure to pass along your feedback regarding the hotel rooms at the Mariner Inn. While the Hotel is separately owned and operated, we understand that it plays an important role in the overall vacation experience and will do our best to ensure these issues are rectified in a timely manner.

Product reviews

Date of purchase: 03/05/2018

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The Moorings Reviews

TortolaMore reviews of this product (401)View product website

Moorings 42.3 - 3 Cabin MonohullMore reviews of this product (32)View product websiteThe boat was good for our needs. If we went again, we would chose a larger boat. Somewhere here, I want to praise our captain Roy. He was amazing and so helpful in a number of ways. His ability...Read more

TortolaMore reviews of this product (401)View product websiteLoved Cane Garden Bay!!! Celebrated my 10 y o granddaughters birthday here at Pussers, while my grandson climbed a coconut tree w a newly made local friend

Moorings 4000 - 3 Cabin CatamaranMore reviews of this product (58)View product websiteBoat was relatively new and was a pleasure for family cruising week

TortolaMore reviews of this product (401)View product websiteIt's an easy island to sail. I had two boats. My whole family. Everyone knows what to do. That includes four-year olds to my age. It's a great experience for all of the family.......

Moorings 45.4 - 4 Cabin MonohullMore reviews of this product (4)View product websiteThe only way to sail. Cats are like driving a "bus!'

St LuciaMore reviews of this product (38)View product websiteThe staff was friendly and helpful but we had to wait as they were late to the office and our chart briefing was delayed due to the briefer being delayed due to a traffic accident. They did not seem...Read more

Moorings 4800 - 4 Cabin CatamaranMore reviews of this product (41)View product websiteThe boat was perfect for our group of 7 and the forward seating area is a must-have for future charters. Other than anchoring or grabbing a mooring ball I was able to single hand the boat from the...Read more

TortolaMore reviews of this product (401)View product websiteGreat service. The staff was very accommodating. Loved it.

Moorings 3900 - 4 Cabin CatamaranMore reviews of this product (18)View product website

TortolaMore reviews of this product (401)View product website

Moorings 4800 - 4 Cabin CatamaranMore reviews of this product (41)View product websiteTerrible condition. Should. It be put out as an exclusive. Dirty, broken parts and stains on numerous cushions. Just sad that the Moorings let it happen. It’s not what I remember.

St LuciaMore reviews of this product (38)View product websiteOne of your better bases and strong local team. Dock crew did not respond to several VHF calls for direction when returning to base.

Moorings 4800 - 4 Cabin CatamaranMore reviews of this product (63)View product websiteSerious and potentially dangerous breakdowns. Lost all steering control as casting off from mooring ball in crowded harbor in Bequia. After avoiding several near misses in harbor able to anchor in...Read more

TortolaMore reviews of this product (401)View product website

Moorings 38.2 - 2 Cabin MonohullMore reviews of this product (47)View product websiteFlat screen TV equipment was not functioning. And thx boat had not been filled with water before our arrival.

TortolaMore reviews of this product (401)View product websiteThe island is making a great recovery.

Moorings 45.3 - 3 Cabin MonohullMore reviews of this product (9)View product websiteNice boat, quick sailer but not very well maintained. The top batten fell out or the sail our third day out and landed on deck -- fortunately didn't hit anything or any one. The forward head...Read more

TortolaMore reviews of this product (401)View product websiteOur first night aboard the dock hands had us in a location that saw us sitting on the bottom overnight when the tide went out . Charlie's had excellent food! The Mariner in is substandard and...Read more

Moorings 4000 - 3 Cabin CatamaranMore reviews of this product (43)View product websiteThe anchor light did not work. Hoisting the main is always a chore due to catching the battens on the lazy jacks. Dousing is always a no brainer. We especially liked the electric heads and...Read more

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?