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The Moorings Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 1,235 reviews

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

It was a perfect trip

Ian

The Moorings

7 years ago

That's what we like to hear! Thank you for your feedback.

Product reviews

Date of purchase: 08/06/2018

Trusted Customer

7 years ago

Good service from the technical dept. They assisted us within a few hours of both our calls. Front desk staff was very nice. They could use assistance to get the stuff customers were asking for...

Ian

The Moorings

7 years ago

Thank you very much for your detailed review. We will ensure this information is relayed to the base staff so that we can improve upon these procedures in the future.

Product reviews

Date of purchase: 08/30/2018

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

El barco bien, los servicios malos.

El servicio de atención en general es muy pobre en la marina. Nadie estaba esperándonos cuando llegamos. En general no vi mucha predisposición a evacuar dudas o preguntas del huesped. En cuanto no...

Ian

The Moorings

7 years ago

Apreciamos sus comentarios puedo asegurarle que esto no es nuestro estándares de The Moorings y si usted no lo ha hecho por favor póngase en contacto con nuestro equipo de Customer Care a customer.care-thlmarine.com y hacerles saber lo que experimentó para que podamos estar seguros de que esto no suceda en el futuro. Esperamos verlo pronto en su proximo alquiler de yate con The Moorings.

Product reviews

Date of purchase: 10/26/2018

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Love sailing your boats

Product reviews

Date of purchase: 08/26/2018

Trusted Customer

7 years ago

great service

Excellent service

Product reviews

Date of purchase: 06/11/2018

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Really nice people running that base. You should be proud of them!

Product reviews

Date of purchase: 12/12/2018

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Disappointed

We have sailed through the Moorings 4 times now. Each time we show up early and are told we can leave the dock at noon. The staff has never gotten us off the dock at noon. It is usually between 2:00...

Ian

The Moorings

7 years ago

Thank you very much for your review. We are sorry to hear that you had difficulties while on your most recent charter, and are most concerned that your supplies were not delivered to you as promised. If you would like to discuss this matter further, please contact us directly at customer.care@thlmarine.com. We sincerely hope that the remainder of your charter was a success.

Product reviews

Date of purchase: 08/28/2018

Trusted Customer

7 years ago

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What Trusted Customer said about The Moorings:

To whom it should concern, I hate to have to write this, because I am really rooting for Tortola and the dock workers there. But, it would seem important to a company which depends on repeat...

Ian

The Moorings

7 years ago

Thank you very much for your detailed review. We are very sorry to hear of your experience upon check-in and that you were delayed getting off the dock. We sincerely hope that the rest of your vacation was a success once you were out on the water. If you would like to discuss this further, please contact us directly at customer.care@thlmarine.com

Product reviews

Date of purchase: 11/28/2018

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Best vacation ever!

Outstanding Captain (Devon). Reservation staff consistently helpful and friendly with every phone call.

Product reviews

Date of purchase: 01/08/2018

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Boat was not ready for charter terrible experience

Service at base camp is not up to standards

Ian

The Moorings

7 years ago

Thank you for your feedback. If you have not done so already, please contact us directly so that we may discuss this in more detail and try to rectify these issues in the future: customer.care@thlmarine.com

Product reviews

Date of purchase: 01/23/2019

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Moorings Crewed 5000 - 5 Cabin Catamaran

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The Moorings Reviews

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TortolaMore reviews of this product (401)View product websiteBeautiful place to sail. Amazing beaches and very free to come and go from place to place.

Moorings 4500 - 4 Cabin CatamaranMore reviews of this product (35)View product websiteBeautiful boat. The watermaker was a great addition. No water rationing and tanks refill when at mooring ! Very comfortable. And we were 9 adults.

TortolaMore reviews of this product (401)View product website

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AbacosMore reviews of this product (24)View product websitelack of moorings at bay makes it uncomfortable

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Moorings 514 PC - 4 Cabin CatamaranMore reviews of this product (54)View product websiteBoat ran fine. The mattresses need improvement as they are not very comfortable to sleep on.

TortolaMore reviews of this product (401)View product website

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TortolaMore reviews of this product (401)View product websiteDisorganized. Moorings receptionist rude to other clients.

Moorings 38.2 - 2 Cabin MonohullMore reviews of this product (4)View product websiteThe boat, despite its refrigeration and navigation problems, performed well through basic sailing. But for an exclusive plus charter, it had a LOT of hull rash. She had been side-swiped several times...Read more

TortolaMore reviews of this product (401)View product website

Moorings 4800 - 4 Cabin CatamaranMore reviews of this product (41)View product websiteEtremely spacious and stable vessel

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Moorings 51.4 - 4 Cabin MonohullMore reviews of this product (21)View product websiteFreezer, chart plotter and deck lights were not working

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