The Moorings Reviews

Thank you very much for your detailed reply. This experience is certainly not the norm and is not an acceptable standard of service we aim to provide. It has certainly been a long road to recovery, however rest assured that we are focusing heavily on customer service and operations locally, and feedback such as this is essential to ensuring improvement in the future. We will make sure this is relayed to the leadership locally so that it may be rectified. We hope to provide you with a magical experience again someday soon.

Thank you for your feedback. If you would like to discuss this further, or offer further insights into how we can improve our service in the future, please feel free to elaborate further, or reach out to us directly at customer.care@thlmarine.com. We hope the rest of your charter went smoothly, and thank you as always for trusting us with your valuable vacation time.

Thank you for your review. We will ensure that your feedback is relayed to the local staff regarding your boat to ensure those issues are rectified for future guests. It has certainly been a long road to recovery and we are improving further every day! Thank you as always for trusting us with your valuable vacation time.

Thank you very much for your feedback! It's great to hear that you had a good trip overall and we hope to welcome you back to the islands someday soon.

Hola Sr. Ugarte, Apreciamos sus comentarios, puedo asegurarle que esto no es nuestro estándares de The Moorings y si usted no lo ha hecho por favor póngase en contacto con nuestro equipo de Customer Care a customer.care@thlmarine.com y hacerles saber lo que experimentó para que podamos estar seguros de que esto no suceda en el futuro. Esperamos que nos dé otra oportunidad en el futuro. Esperamos verlo pronto en su próximo alquiler de yate con The Moorings.

Thank you for your detailed reply. If you made a call to the chase team then your boat's issues were documented, however we will pass along your feedback to the operations team to ensure these issues are avoided in the future. We hope to show you and yours a true 5-star charter experience someday soon!

Thank you very much for your feedback. We will be sure to pass along your kind words to the base staff on-site!

Great to hear! Thank you for your feedback.

Thank you for your feedback! Always fun to hear about great experiences. We will be sure to congratulate the local team on a job well done.