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The Moorings Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

TC

Trusted Customer

Milwaukee

7 years ago

What Trusted Customer said about The Moorings:

Disappointing Return to the Moorings

The technicians who came out to our boat to repair two electrical problems did a good job of diagnosing and fixing the problems. The US based marketing team did a reasonable job of answering...

Ian

The Moorings

7 years ago

Thank you for your feedback. It is disappointing to hear of your recent experience and certainly this is not the level of service we aim to provide. If you have not done so already, please reach out to us directly at customer.care@thlmarine.com so that we may gather more information about your recent charter.

Product reviews

Date of purchase: 04/06/2018

0

TC

Trusted Customer

ABINGTON MA USA,

7 years ago

What Trusted Customer said about The Moorings:

Beyond our expectations

Almost everything was perfect, I felt the person showing us the boat was not as knowledgeable as he could have been, I actually had to show him some things. Your desk staff was great somethings they...

Ian

The Moorings

7 years ago

Thank you very much for your feedback! That is fantastic to hear and welcome the Bareboat charter family. We look forward to welcoming you back someday soon.

Product reviews

Date of purchase: 04/06/2018

0

Trusted Customer

7 years ago

Poor customer service on site.Poorly organized.

Ian

The Moorings

7 years ago

We are sorry to hear that you had a poor experience with our local base staff. We are working to finalize numerous construction and renovation projects on-site that we hope will improve organization and streamline the check-in and check-out procedure in the coming months. If you have any questions or concerns, or would like to elaborate further on your experience please contact us directly at customer.care@thlmarine.com

Product reviews

Date of purchase: 09/17/2018

0

TC

Trusted Customer

Middleton

7 years ago

What Trusted Customer said about The Moorings:

Great charter company, old boat

Our booking was on a Leopard 4800 which is a format of yacht we have chartered several times over the last 5 years. Regrettably, the boats are at the end of their charter life and our particular...

Ian

The Moorings

7 years ago

Thank you for your feedback. We are sorry to hear that your 4800 was not up to the usual Moorings standard. Fortunately, reinforcements are on the way in the form of many new sailing catamarans coming to the Caribbean fleet over the next few months! If you have any further questions or concerns please do not hesitate to contact us directly at customer.care@thlmarine.com

Product reviews

Date of purchase: 04/09/2018

0

TC

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Very poor knowledge of the cruising area (Exumas).

Ian

The Moorings

7 years ago

Good afternoon, thank you for your feedback. It is discouraging to hear that your SUP's were not delivered properly. If you have not done so already, please contact us directly at customer.care@thlmarine.com so that we may gather further information. We do hope that the remainder of your charter experience went well, and look forward to speaking with you.

Product reviews

Date of purchase: 11/09/2018

0

Trusted Customer

7 years ago

The captain and general service was good but the equipment had problems and the boat was much older than represented

Ian

The Moorings

7 years ago

Thank you for your feedback. We will ensure your feedback about your yacht are relayed to the local team to ensure the electrical and mechanical equipment is thoroughly checked.

Product reviews

Date of purchase: 01/31/2019

0

TC

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Everything was excellent except our Boat Yacht was a little wore out. This was our 5 Charter with the Moorings, the club line yachts are not worth the savings. We will stay with the new yachts from...

Ian

The Moorings

7 years ago

Thank you for your feedback, and for your continued business! We hope to improve on your recent experience the next time around.

Product reviews

Date of purchase: 02/10/2018

0

TC

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Five star service

Everyone we interacted was very helpful and informative.

Ian

The Moorings

7 years ago

Thank you! That is great to hear. Thank you as always for trusting your valuable vacation time with us. We hope to see you on the water again someday soon.

Product reviews

Date of purchase: 05/26/2018

0

TC

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Poor Customer Service at Base!

I filled out our survey and handed into the office staff. Our experience with the Base staff was not great. I charter two to three times a year with you and Sunsail, and this base experience by far...

Ian

The Moorings

7 years ago

Thank you very much for your feedback. Certainly this is not the level of service we aim to provide, and is not acceptable. We will ensure your review is sent to the regional Operations Manager to address, and ensure this experience is not duplicated in the future. If you have additional feedback please reach out to us directly at customer.care@thlmarine.com

Product reviews

Date of purchase: 12/29/2018

0

Trusted Customer

7 years ago

Bad Experience

We had a less than exceptional experience. Unfortunately, when our friends and family ask us about out "trip of a lifetime" - it is mostly negative. My husband and I were celebrating our...

Ian

The Moorings

7 years ago

Thank you very much for your feedback. We are sorry to hear of your experience and would very much like to speak to you further to gather more information. If you have not done so already, please reach out to us directly at customer.care@thlmarine.com. We look forward to speaking with you.

Product reviews

Date of purchase: 03/02/2019

0

The Moorings Reviews

TortolaMore reviews of this product (401)View product websiteTo start with, what happened to the smiles? In the past, the base personnel were much more pleasant and welcoming. This was a small part of our overall disappointment. Our 38 foot monohaul was...Read more

Moorings 38.2 - 2 Cabin MonohullMore reviews of this product (47)View product websiteThe boat was nice, but was not adequately maintained. Resolving missing equipment and electrical problems took too much time away from our sailing.

TortolaMore reviews of this product (142)View product websiteEverything was very nice our first time there and I believe you should tell you customers more about the marina, such as we stayed at Marias by the sea our first night and if we had known would have...Read more

Moorings 433 PC - 3 Cabin CatamaranMore reviews of this product (19)View product websiteThe boat was all that you advertised. The only complaint was the bathroom toilets having the smell

TortolaMore reviews of this product (142)View product websiteStaff not trained well on customer service. Shower area and restrooms filthy. No hot water in showers.

Moorings 514 PC - 4 Cabin CatamaranMore reviews of this product (50)View product websiteMany items including anchor did not work. Poorly maintained boat.

St LuciaMore reviews of this product (38)View product websiteWe chose to return to St. Lucia which meant consuming two days of our trip with the long run from St. Lucia to Bequia and Bequia to St. Lucia. We missed the daily snorkeling of the BVIs with its...Read more

Moorings 4800 - 4 Cabin CatamaranMore reviews of this product (63)View product websiteThe Leopard 4800s are at the end of life and it shows. The crewed vessels are kept in better condition but those used for bare boating are done.

ExumasMore reviews of this product (40)View product websiteI am extremely angry as I requested 2 Standup Paddle Boards which were supplied but without SUP Paddles. I have requested for a refund for the hire of these 2 boards and have been denied. We had a...Read more

Moorings 433 PC - 3 Cabin CatamaranMore reviews of this product (41)View product website

TortolaMore reviews of this product (401)View product websiteFacilities and service were generally good

Moorings 42.3 - 3 Cabin MonohullMore reviews of this product (32)View product websiteThis was my 5th experience with The Moorings and the first time I was disappointed. I paid for a 3-5 year old vessel but the Sea Nile was more like 8+ years old. Batteries needed replacement and...Read more

TortolaMore reviews of this product (401)View product websiteEven after the Hurricane the BVI is back!!!!!!!!!!!!!!!

Moorings 4800 - 4 Cabin CatamaranMore reviews of this product (63)View product websiteBoat is wore out and dirty Need lots of love, there were broken items.

TortolaMore reviews of this product (401)View product websiteTortola and the surrounding islands in the British Virgin Islands are a sailor's paradise. They are still recovering from the 2017 hurricanes, and it is fascinating to watch them come back

Moorings 4000 - 3 Cabin CatamaranMore reviews of this product (58)View product websiteOur boat was perfect for six people, It was roomy and comfortable.

GrenadaMore reviews of this product (25)View product website

Moorings 45.3 - 3 Cabin MonohullMore reviews of this product (30)View product websiteMultiple maintenance issues. No refrigeration. Handed bags of ice instead. Two of the three heads did not function upon receipt of vessel. Dingy outboard motor malfunction / slipping. VHF handheld...Read more

TortolaMore reviews of this product (401)View product websiteWe had a wonderful time in Tortola. Easy provisions and great places to eat - stock up before our trip.

Moorings 38.2 - 2 Cabin MonohullMore reviews of this product (47)View product websiteIt would have been nice to have a generator. Also - our skipper had to fix the back of the boat as it was not secured.

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