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The Insurance Emporium Reviews | Customer Service Reviews for https://www.feefo.com/reviews/the-insurance-emporium | Feefo

Displaying all 6,780 reviews

Trusted Customer

8 years ago

What Trusted Customer said about The Insurance Emporium:

I took out 2 policies for my 2 cats, it would have been useful if I could have done 1 policy and put both cats on it plus I've selected the wrong type of cover for Arwen (75030597) I have tried to...

Trusted Customer

8 years ago

Great value

Very good value cover & very easy to use web site .

Trusted Customer

8 years ago

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What Trusted Customer said about The Insurance Emporium:

5* pet insurance at exeptional value

Friendly and informative call operatives such reasonable prices for insurance for my French bull dogs. Save over £80 very happy customer would recommend 👌

Trusted Customer

Gloucestershire

8 years ago

What Trusted Customer said about The Insurance Emporium:

Very simple, and very easy to use, and a good price given

It was simply to apply, and the quotes were good, I am hoping that with time the fact that I volunteered that she had heat induced colic that this will be removed from the policy, as there is no...

Trusted Customer

8 years ago

What Trusted Customer said about The Insurance Emporium:

Impossible to contact.

absolutely appNever got confirmation e mail after signing up for 2 policies. Impossible to contact by phone and live chat. Phone calls resulted in incessant music being played. Phoned 6 times first...

Becki

The Insurance Emporium

8 years ago

Thank you for your feedback and I am sorry for the service that you have received, this is certainly not indicative of our usual levels.

Unfortunately we were having system issues when you tried to contact us, these have since been rectified.

Sorry for any inconvenience caused.

Kind regards

Daniel Noble

Customer Contact Team Leader

Trusted Customer

8 years ago

Need to Improve

I have sent 3 emails requesting a call back without such reply. When I have got through the service was good, I spoke to Hannah I believe.

Becki

The Insurance Emporium

8 years ago

Thank you for your feedback and sorry for the experience you received. This is certainly not indicative of our usual levels of service.

I am glad that you found the service good when you spoke to Hannah.

Kind regards

Daniel Noble

Customer Contact Team Leader

Trusted Customer

9 years ago

Value for money (I hope!)

Staff very helpful. Policy I purchased seems good value, never heard of company before, so hopefully, if I have to make a claim, they will be ok.

Trusted Customer

9 years ago

Good all round Service and up to now seem to be efficient and friendly and hopefully good value for money . Won't know much more until if necessary I need to make a claim . I do wish that we were...