How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

The Insurance Emporium Reviews

https://www.theinsuranceemporium.co.uk

EXCEPTIONAL

Service

4.7

364

449

ratings over the past year

Displaying all 6,783 reviews

Trusted Customer

8 years ago

Plain English and comprehensive cover

Trusted Customer

8 years ago

What Trusted Customer said about The Insurance Emporium:

Multi-animal discounts need to be clearer

Cheaper than a lot of insurance companies, but website not clear on more than one animal discounts. I ended up paying more than i should have for my first pet's insurance as the instructions on the...

Trusted Customer

8 years ago

What Trusted Customer said about The Insurance Emporium:

I bought four dog insurances and have only received details for one. Now I am going to have to pay or an expensive phone call to sort it out

Becki

The Insurance Emporium

8 years ago

Thank you for your email and sorry for the delay in receiving your documents.

I am glad that you have received your documentation now.

Sorry for any inconvenience caused.

Kind regards

Daniel Noble

Customer Contact Team Leader

Trusted Customer

8 years ago

Fast, clear and efficient.

Fast, clear, efficient person on the other end of the phone - wonderful after suffering for ages with overseas call centres with other pet insurance companies - and good value.

Trusted Customer

Aylesbury

8 years ago

What Trusted Customer said about The Insurance Emporium:

Quick set up and competitive price

Quick and easy to set up. The documents took a few days to arrive but everything is in order.

Trusted Customer

8 years ago

What Trusted Customer said about The Insurance Emporium:

advised well and searched various options well done

Trusted Customer

8 years ago

What Trusted Customer said about The Insurance Emporium:

Excellent, competitive prompt quotes

Trusted Customer

8 years ago

What Trusted Customer said about The Insurance Emporium:

Great friendly service over the phone and great value cover.

I took out cover over the phone. They were very friendly and efficient. The cover seems great for the price as quoted 3 times the amount elsewhere for practically the same cover. I hope this level of...

Trusted Customer

8 years ago

Not good, you have still not replied to my email

Becki

The Insurance Emporium

8 years ago

Thank you for your feedback and I am sorry for the delay that you had in receiving a response to your email.

I am glad to we managed to resolve your issue.

Kind regards

Daniel Noble

Customer Contact Team Leader

Trusted Customer

8 years ago

What Trusted Customer said about The Insurance Emporium:

Easy and efficient

Easy and efficient.

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo