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The Insurance Emporium Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 6,869 reviews

Trusted Customer

9 years ago

What Trusted Customer said about The Insurance Emporium:

Competetive premium and good call centre staff.

Trusted Customer

Worcester

9 years ago

What Trusted Customer said about The Insurance Emporium:

Premium not what expected

I was quoted £29 per month and yet my premium was £36. I emailed for clarification and have not received a reply. In addition my multi policy discount was not applied. Not great for a loyal and...

Daniel

The Insurance Emporium

9 years ago

Thank you for your feedback.

I am sorry that a different amount was collected, this was due to a processing error.

A refund for the difference has been generated and will appear in your account within 3-5 working days.

Sorry again for any inconvenience caused.

Kind regards

Daniel Noble

Customer Contact Team Leader

Trusted Customer

9 years ago

No reply to email

I contacted you via reply email and online form and no one has replied

Daniel

The Insurance Emporium

9 years ago

Thank you for your feedback, a senior member of our team is going to contact you to make sure that your request is complete.

Kind regards

Daniel Noble

Customer Contact Team Leader

Trusted Customer

Ipswich

9 years ago

What Trusted Customer said about The Insurance Emporium:

Disappointed New customer

Very disappointed I have insured 3 dogs I have had confirmation about 1 dog not a thing about the other..the monies have been taken from my bank..I will be ringing up shortly hoping it will sort...

Daniel

The Insurance Emporium

9 years ago

Thank you for your feedback.

Sorry that you haven't received the email containing your policy documents. You should have received it within 3 working days. Your email address appears to be correct as you have provided feedback via Feefo, so we have sent he email again to that email address. Please check any spam or junk email folders that you may have and let us know if you still haven't received it. If nothing is received please get in touch again via our online contact form and, if possible, supply an alternative email address.

Kind regards

Daniel Noble

Customer Contact Team Leader

Trusted Customer

9 years ago

What Trusted Customer said about The Insurance Emporium:

Excellent service

When I couldnt find policy docs a further email sent immediately. Easy to talk to personnel - easy website

Trusted Customer

9 years ago

What Trusted Customer said about The Insurance Emporium:

becki was very helpful. sorted out the type of policy i wanted and went though all details with me. long wait to get to speak to someone

Trusted Customer

9 years ago

What Trusted Customer said about The Insurance Emporium:

Cover for life at 13yrs old

Took a few minutes to get through on the phone but very knowledgeable and friendly staff. My 13yr old pedigree cat was covered for life for 40% of the previous policy.

Trusted Customer

9 years ago

hannah went through buying insurance easily.

Trusted Customer

9 years ago

Good value caravan insurance

It was very easy to renew my caravan insurance, painless

Trusted Customer

9 years ago

So far, so good!!

Good with multi pet policy discount. Separate policies to. Great customer service, don't push you into buying anything else with them. Found them on comparison sites and they were the cheapest...

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