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The Insurance Emporium Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 6,884 reviews

Trusted Customer

7 years ago

What Trusted Customer said about The Insurance Emporium:

Impressive customer service

I noticed my my pets date of birth was incorrect, not sure who’s fault it was . I phoned Emporium immediately, spoke to a very nice man . I answered some security questions, give the amended DOB was...

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

It's lovely to hear your appreciation towards our staff and the service afforded to you.

Welcome to The Insurance Emporium!

Trusted Customer

newcastle upon tyne

7 years ago

What Trusted Customer said about The Insurance Emporium:

Straight forward. Answered our questions about policy and explained clearly.

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

It's wonderful to hear your appreciation.

Welcome to The Insurance Emporium!

Trusted Customer

7 years ago

No reply when I phoned despite waiting a long time. No response to my email.

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

We're sorry to hear about this; we have been very busy on the phones recently.

We've searched our archive emails and cant see an correspondence from you, however, if you have any queries, please forward them to hello@emporium.co.uk and a member of the team will get back to you.

Best wishes

Trusted Customer

7 years ago

Helpful, friendly service. Clear information

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

It's lovely to hear your appreciation.

Welcome to The Insurance Emporium!

Trusted Customer

7 years ago

What Trusted Customer said about The Insurance Emporium:

Very easy & straight forward to deal with. Insured my mobile home in a matter of minutes

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

It's fantastic to hear your thoughts.

Welcome to The Insurance Emporium!

Trusted Customer

7 years ago

very easy to set up insurance policy for my new horse

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

It's lovely to hear your appreciation.

Welcome to The Insurance Emporium!

Trusted Customer

7 years ago

What Trusted Customer said about The Insurance Emporium:

Disappointing from an existing customer

As I was aware that your sister company, Pet Insurance, had changed the value of the policy excess on their pet insurance, I wanted to check if you had adopted the same procedure since I last...

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

We're sorry to hear of your disappointment; all our staff are competently trained and have the knowledge to assist with any cover level queries, however, nobody would be able to tell you what the policy rates would be in the future, until an annual review has been performed.

In any event, we're glad you got sorted with the cover you need.

Welcome to The Insurance Emporium!

Trusted Customer

7 years ago

Good cleat information

Easy online service

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

It's wonderful to hear your appreciation.

Welcome to The Insurance Emporium!

Trusted Customer

7 years ago

N/A

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

Welcome to The Insurance Emporium!

Trusted Customer

7 years ago

Very helpful

I have three pets so individual needs to be met. The man I spoke to was very patient. Professional and friendly.

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

It's lovely to hear your appreciation.

Welcome to The Insurance Emporium!

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