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The Insurance Emporium Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 6,884 reviews

Trusted Customer

7 years ago

Thanks for an easy purchase

Easy purchase. I had an existing policy which I wanted to amend, it did seem a bit pointless to have to cancel and reapply

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

If the cover level is being changed then a new policy has to be incepted; we don't have the facility to simply amend the scope of cover.

Best wishes

Trusted Customer

Perth

7 years ago

What Trusted Customer said about The Insurance Emporium:

Fantastic offer

My experience on line insurance was ok to buy and it was understanding easy to fill out Simple to follow

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

It's brilliant to hear your appreciation.

Welcome to The Insurance Emporium!

Trusted Customer

7 years ago

What Trusted Customer said about The Insurance Emporium:

Very satisfied and reassured that our pets have the best options

Very efficient, informative, professional and great customer service

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

It's wonderful to hear your thoughts.

Welcome to The Insurance Emporium!

Trusted Customer

7 years ago

What Trusted Customer said about The Insurance Emporium:

no communication

Despite several emails and a wasted call I have still not got a reply to my wanted change to the policy I took out very disappointed with lack of communication if this is what it's like over a...

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

We're sorry to hear about this; we've located two emails from you in the past week or so, they've been passed to our Customer Contact Department and you will receive a response today.

Apologies for the lack of response so far.

Best wishes

Trusted Customer

7 years ago

customer service was ok but despite their marketing some points are not explained clearly in their horse insurance policy

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

We're sorry to hear about this; we always make the cover level as transparent as possible. It's a shame to learn you've cancelled your policy, however, we understand if the policy doesn't suit your needs.

Best wishes

Trusted Customer

7 years ago

It was quick and easy to do and everything was in plain english so u know exactly what u were getting. Also you could tweek other things to add..

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

It's wonderful to hear your thoughts.

Welcome to The Insurance Emporium!

Trusted Customer

7 years ago

dog insurance

Explained everything very clearly including cover, additional options available, different methods of payment and how cover differed

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

It's lovely to hear your appreciation.

Welcome to The Insurance Emporium!

Trusted Customer

7 years ago

What Trusted Customer said about The Insurance Emporium:

Broken link to see policy and after contacting CS no answer. Joke of a company

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

We're sorry to hear about this; we've just sent you a registration email. If you follow the link you'll be able to see your documents in no time.

If you have any issues, please call our friendly Customer Contact Team on 03300 244 005.

Best wishes

Trusted Customer

7 years ago

I get wrong details error. Could you ask someone to respond to my email. I have provided all the details there.

Tom

The Insurance Emporium

7 years ago

Thank you for your response.

We've searched our inbox and we can't see any emails from you; can you please send your email to hello@emporium.co.uk.

Thank you

Trusted Customer

7 years ago

I would recommend this company to others

Quick and efficient very good value for money easy payment plan my pet insurance paperwork was with me within 2days

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

It's fantastic to hear your appreciation.

Welcome to The Insurance Emporium!

Trusted Customer

7 years ago

Good customer service

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

It's lovely to hear your appreciation.

Welcome to The Insurance Emporium!

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