How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

The Insurance Emporium Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 6,884 reviews

Trusted Customer

7 years ago

What Trusted Customer said about The Insurance Emporium:

Not worth it

Pay out are very low, £43 for a £350 vet bill, they take so many admin fees to process your claim not including excess fees. Not worth paying for.

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

We can assure you that we don't charge any admin fees for settling claims; there are certain limitations to cover however, these are not uncommon within the industry.

Best wishes

Trusted Customer

Exeter

7 years ago

What Trusted Customer said about The Insurance Emporium:

Thoroughly recommend.

The website was easy to navigate and all the questions succinct. The extras available were really good and I have never been offered any of them before. The cover is excellent. I now have my pet...

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

It is fantastic to hear your thoughts.

Welcome to The Insurance Emporium!

Trusted Customer

7 years ago

Quick, efficient, patient, friendly, knowledgeable.

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

It's wonderful to hear your appreciation.

Welcome to The Insurance Emporium!

Trusted Customer

7 years ago

Very polite and friendly and efficient service

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

It's wonderful to hear your comments.

Welcome to The Insurance Emporium!

Trusted Customer

7 years ago

What Trusted Customer said about The Insurance Emporium:

Excellent customer services

Excellent customer experience, easy to communicate with

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

It's lovely to hear your appreciation.

Welcome to The Insurance Emporium!

Trusted Customer

7 years ago

What Trusted Customer said about The Insurance Emporium:

Easy to set up and purchase policies, very good cover included in affordable price

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

Welcome to The Insurance Emporium!

Trusted Customer

7 years ago

What Trusted Customer said about The Insurance Emporium:

Easy to set up and purchase policies, very good cover included in affordable price

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

It's lovely to hear your appreciation.

Welcome to The Insurance Emporium!

Trusted Customer

7 years ago

What Trusted Customer said about The Insurance Emporium:

Poor communication

I bought on line and put the payment details in, then I had an email to say I had to ring to prove I was the account holder and that I wouldn't have cover until this was done. I tried ringing a...

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

We're sorry to hear this hasn't been straight forward for you, however, we need to ensure the policy holder is the person paying for the policy.

We can see no records of any calls or emails from you in regards to this policy; your horse will be covered as intended but it is imperative you call us on 03300 244 005.

We look forward to hearing from you.

Trusted Customer

7 years ago

What Trusted Customer said about The Insurance Emporium:

Good customer service

I use this company for my dog insurance and because I was very satisfied with their service I decided to insure my horse with them. I did encounter one problem whereby it was not made clear to me...

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

It's wonderful to hear your appreciation.

Welcome to The Insurance Emporium!

Trusted Customer

7 years ago

What Trusted Customer said about The Insurance Emporium:

First class service

I have now got both of my dogs insured with them. I insured my second dog with them because of their efficiency in dealing with a claim I had to unfortunately make for my first dog. They made the...

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

It's lovely to hear your appreciation.

Welcome to The Insurance Emporium!