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The Insurance Emporium Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 6,885 reviews

Trusted Customer

7 years ago

Very reasonably priced

Jordan

The Insurance Emporium

7 years ago

Hello, thank you for the 5 star rating! We really appreciate it!

The Insurance Emporium

Trusted Customer

7 years ago

What Trusted Customer said about The Insurance Emporium:

Great price, straight forward and easy to do.

Was looking for a new pet insurance quote (my previous renewal was ridiculous). The Insurance Emporium came up on a comparison site I was using, prices were very favourable for my two dogs. The...

Jordan

The Insurance Emporium

7 years ago

Thank you for your feedback and review, we're pleased to see that both the premium and application procedure met with your approval! We can't ask for more than a recommendation!

The Insurance Emporium

Trusted Customer

7 years ago

Very good coverage at very competitive rates

Jason Milner

The Insurance Emporium

7 years ago

Thank you for your positive feedback Andrea.

The Insurance Emporium

Trusted Customer

7 years ago

What Trusted Customer said about The Insurance Emporium:

Agent was good, but I’m yet to receive my documents by email or post.

Jason Milner

The Insurance Emporium

7 years ago

We're sorry that you haven't received your policy documentation, our Customer Experience Manager has emailed these across to you.

The Insurance Emporium

Trusted Customer

7 years ago

Great customer service, not great being emailed just after midnight!

The customer service over the telephone was excellent, but being sent an email just after midnight was not great as it woke me up!

Jordan

The Insurance Emporium

7 years ago

Hello,

Thank you for your review and feedback! We're sorry about the email waking you up!

The Insurance Emporium

Trusted Customer

7 years ago

What Trusted Customer said about The Insurance Emporium:

Buying Pet Insurance

The system for buying insurance for my pet was easy with clear instructions. It was also a very good price.

Jordan

The Insurance Emporium

7 years ago

Good afternoon,

Thank you for the 5 star review and great feedback. We're looking forward to being on this journey with you!

The Insurance Emporium

Trusted Customer

7 years ago

Bought online, then had to confirm with call centre staff payment details. All swiftly & easily dealt with

Jordan

The Insurance Emporium

7 years ago

Thank you for the excellent review!

We always aim to make any point of contact a seamless one. Thank you for choosing us!

The Insurance Emporium

Trusted Customer

7 years ago

Quick and easy

Quick and easy.

Jordan

The Insurance Emporium

7 years ago

Thank you for taking the time to share your experience. We're glad everything went well!

The Insurance Emporium

Trusted Customer

7 years ago

I had to call twice to receive the insurance documents as they weren’t coming through on email. I was advised they had been posted too but these never received any in the post. Still can’t access...

Jordan

The Insurance Emporium

7 years ago

Good morning, thank you for your feedback and review, we're really sorry to read this.

We can see that we have sent the documents and portal registration by email several times, we'll investigate to see why they aren't been received. In the meantime we've printed the documents and posted them first class.

We trust this resolves your concerns.

The Insurance Emporium

Trusted Customer

7 years ago