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Suttons Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 24,037 reviews

Tony Myhill

Feefo Verified

4 years ago

What Tony Myhill said about Suttons:

Service and quality good

I use Suttons because they are reliable and have good deliveries

Emily

Suttons

4 years ago

Thank you for your positive comments and five star review. We appreciate you taking the time to leave us with your feedback. We truly appreciate your custom with us and are thrilled to hear your order arrived safely and to our high standards of quality.

Product reviews

Date of purchase: 09/21/2021

Trusted Customer

Feefo Verified

4 years ago

Sutton plant deals are usually good value

Good value plant deals reasonably well packaged, although couriers sometimes test the robustness of the casings! Suttons will refund without quibbling if you have a damaged delivery, but always...

Amy

Suttons

4 years ago

Thank you for your review. We are pleased to hear that you are generally happy with the packaging and quality of plants that you have received. We do apologise that on occasion the carriers have let us down but we are pleased that our Customer Service Team have been able to resolve any problems that you have had. Kind Regards, Suttons.

Product reviews

Date of purchase: 10/01/2021

Trusted Customer

Feefo Verified

4 years ago

Satisfied customer

Prompt service, good value. Healthy plants delivered quickly.

Amy

Suttons

4 years ago

Thank you for your five star review. We are pleased to hear that you are delighted with the service and value for money. Kind Regards, Suttons.

Product reviews

Date of purchase: 09/20/2021

Victoria Roberts

Feefo Verified

4 years ago

What Victoria Roberts said about Suttons:

all good

I found the service to be very very good, I was kept informed, about delivery dates and the plants very good. I will be buying again in the spring.

Naomi

Suttons

4 years ago

Thank you for your positive review of our service. I am glad to hear you were kept up to date with the order process and that you will be purchasing again from us again next year.

Product reviews

Date of purchase: 09/24/2021

Trusted Customer

Feefo Verified

4 years ago

None survived

Delivery good, plants not so

Amy

Suttons

4 years ago

Thank you for your review. We are sorry to hear that despite being looked after your plants were of poor quality and did not survive, we have arranged a full refund for you and apologise for any disappointment caused. Kind Regards, Suttons.

Trusted Customer

4 years ago

Thanks very much. I shall wait for my little lavender wall till another time.

Product reviews

Date of purchase: 09/22/2021

Trusted Customer

Feefo Verified

4 years ago

well packaged good sized plants

Louise Williams

Suttons

4 years ago

Great to hear you are so pleased with your plants

Product reviews

Date of purchase: 09/24/2021

Trusted Customer

Feefo Verified

4 years ago

Order eventually delivered a month after ordering and after a reminder to Suttons that I had not received it. Eventually delivered and plants found to be healthy. Usually happy with Sutton’s, but...

Amy

Suttons

4 years ago

Thank you for your review. Unfortunately there was a stock issue with Prunus incisa Kojou-no-mai and they were not at the optimal condition for growing on when we originally anticipated. We apologise that you were not made aware of this delay. We are pleased to hear that once arrived you were happy with the plants received however we do appreciate your comments and apologise for the disappointment and inconvenience caused. Kind Regards, Suttons.

Trusted Customer

4 years ago

Grateful for acknowledgement.

Product reviews

Date of purchase: 10/20/2021

Cilla Slater

Feefo Verified

4 years ago

What Cilla Slater said about Suttons:

Beautiful plants , all still living

Louise Williams

Suttons

4 years ago

Thank you for your five star review !

Product reviews

Date of purchase: 10/13/2021

Trusted Customer

Feefo Verified

4 years ago

Problem with delivery. Staff very helpful and problem resolved during phone call. All plants received were strong and healthy and well packed.

Amy

Suttons

4 years ago

Thank you for your review. We are sorry to hear that you had a problem with your order however we are pleased to hear our Customer Service Team were helpful and resolved any issues. Kind Regards, Suttons.

Product reviews

Date of purchase: 09/24/2021

Trusted Customer

Feefo Verified

4 years ago

Standards slipped

This year the quality of the as delivered plants has been continually slipping and the last order was by far the worst. This seems partly the inadequate packaging, lack of 'this way up' and possibly...

Amy

Suttons

4 years ago

Thank you for your review. We are sorry to hear that you have been disappointed with the quality of the recent delivery of plants received. We apologise that you feel that the inadequate packaging and lack of labelling has contributed to this. We appreciate your comments and take your feedback on board. Kind Regards, Suttons.

Product reviews

Date of purchase: 09/14/2021

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Suttons Reviews

Pansy Plants - Matrix MixedMore reviews of this product (194)View product websiteGood product and good delivery

Daphne transatl ETERNAL FRAGRANCEMore reviews of this product (70)View product websiteOne is beautiful and looks as if it will make a fine addition but the other is gradually dieing back which is very sad. Both have been treated and wateredidentically so I thinking must have been...Read more

Clematis Winter BeautyMore reviews of this product (88)View product websiteBeautiful healthy specimens, my customer is going to be very happy.

Cyclamen Metis CollectionMore reviews of this product (14)View product websiteGood little seedlings which have grown on well when you can keep the slugs off

Pansy Plants - Matrix MixedMore reviews of this product (194)View product websiteLovely, tiny on arrival but coming along nicely.

Viola Bunny EarsMore reviews of this product (14)View product websiteAlmost too small to pot on but after ightig off the slugs have managed to grow some on to garden planting size.

Crocus Botanical MixMore reviews of this product (24)View product websiteDon't know yet, all bulbs look good and healthy but we'll have to see if they come up before the wretched squirrels gettem!

Crocus Botanical MixMore reviews of this product (24)View product websiteNice looking bulbs now planted

Stocks - Tall Clove Most Scented MixMore reviews of this product (23)View product websiteVery happy with these healthy plants.

Primula Plants - EverlastMore reviews of this product (19)View product websitevery large garden ready plants, very heathy ready to flower.

Sweet William Plants - SweetMore reviews of this product (29)View product websitelovely plants good size ready to go out growing on well some already in flower.

Forget-Me-Not Plants - Sylvia MixedMore reviews of this product (6)View product websiteI only buy garden ready plants now, I've been disappointed by plug plants in the past. Suttons garden ready plants are the best.

English LavenderMore reviews of this product (35)View product websiteI bought the 12 baby lavenders for £5. I potted them on straight away and all have since since given up the ghost. I have looked after them, all to no avail. Next time I won’t bother with the end of...Read more

Primula Primrose PrimletMore reviews of this product (5)View product website

Prunus incisa Kojo-No-MaiMore reviews of this product (117)View product websiteDelayed delivery. Reticent about further orders.

Bellis Plants - Bellisima MixedMore reviews of this product (15)View product websiteLovely plants and all still living

Stocks - Tall Clove Most Scented MixMore reviews of this product (23)View product websitePacked safely, still living

Polyanthus Plants - Most ScentedMore reviews of this product (19)View product websiteLovely plants , well packaged

Polyanthus Plants - Most ScentedMore reviews of this product (19)View product websiteVery good quality plants. Looking forward to the blooms appearingj

Dianthus Vivid Bright LightMore reviews of this product (1)View product websitePlant was OK, a flower or two.

Sedum Plant - Sunsparkler WildfireMore reviews of this product (3)View product websitePlants very damaged during transit and struggling to survive and may not. Did not appear to have been established in the pot before dispatch.

Sedum Sunsparkler Cherry TartMore reviews of this product (1)View product websitePlants very damaged during transit and struggling to survive and may not. Did not appear to have been established in the pot before dispatch.

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