Suttons Reviews

I am sorry if you have had a bad experience with us. I can see we have been communicating via email and apologised for any inconvenience caused with the order. The outstanding item on your order was cancelled and refunded as requested. The data erasure request was noted and a colleague of mine had already started the process of deleting your details. This has now been fully completed and you should stop receiving any of our emails. I do apologise again for any inconvenience.

As the order has not been sent yet I have cancelled the replacement Bulbs and issued the appropriate refund to your payment method.

Thank you for taking the time to review your order and I am sorry the Bulbs arrived later than expected. It appears that the delivery status on your emailed confirmation was incorrect so I do apologise. I am unable see any communication from yourself regarding a complaint or request to cancel the order. If this was the case we would have responded accordingly.

Thank you for confirming the way you tried to cancel your order. A member of our team will contact you via direct email to investigate this query further.

Thank you for taking the time to leave your review. Your feedback is appreciated.

Thank you for your review. I was sorry to read that you had a problem with your order. The vast majority of the thousands of orders we send out every week arrive in good time and in perfect condition, apologies that wasn't the case with your order. Our helpful Customer Care Team, I'm certain would have been able to resolve this to your satisfaction. They can be contacted either via our website or by telephone on 0333 043 0700.

Many thanks for your feedback which is appreciated.

Thank you for taking the time to review your order and I am sorry if it was received later than expected. I believe there may have been a error with the despatch status on your emailed confirmation. Our customer service team should have been able to explain this to you so I do apologise if this was not the case.

I do apologise for the late arrival of your plants. According to our tracking information they were all despatched on the 22nd September so may have been held up in the postal system. I will email you directly to respond fully.

I am glad to hear you are pleased with our service and thank you for taking the time to leave your feedback.

The plants you have purchased represent great value for money and should give you a good show of plants throughout the Winter and Spring. Thank you for taking the time to leave your 5 star review.

Thank you for your review. I'm sorry that there was a delay to your order for a live plant. Unfortunately, it does look as though we provided an incorrect despatch date at the time you placed the order. As a business, we have undergone several systems changes recently. Whilst those changes will offer increased functionality and a better level of service to customers in the long term, I’m afraid that due to some unanticipated technical issues, we have, unfortunately, experienced some teething problems in the short term. Apologies again for the delay and inconvenience caused. A member of our Customer Care team will be in contact with directly regarding your specific order.