Suttons Reviews

I am sorry to see we have not sent your Hedgehog House to date. I note we have emailed you today explaining there is a delay. I would expect this to be due to supplier or logistical issues so I do apologise. I hope you will be happy to wait for the order and apologise for any inconvenience.

Thank you for taking the time to leave your review. I am sorry to hear many of your plants were damaged and some pots were broken. If you have not been able to save any of the plants please let us know. Your comments are appreciated and I do apologise for any inconvenience this may have caused.

Thank you for your 5 Star Review. I am glad to hear you are happy with your order and our service. Your comments are appreciated and thank you for taking the time to let us know.

Many thanks for taking the time to leave your review. Your comments are appreciated.

Thank you for your 5 star review and for taking the time to leave your comment. It is appreciated.

Thank you for the 5 star review of your order and our service. We do appreciate you taking the time to leave your comments.

I am sorry if your order was despatched later than expected. It does appear there was an error with the despatch date on your emailed confirmation. I do apologise for any disappointment.

I am sorry if you were not informed about the correct delivery status of your order. Your comments are noted and will be passed on.

I am sorry if you have had a bad experience with us. I can see we have been communicating via email and apologised for any inconvenience caused with the order. The outstanding item on your order was cancelled and refunded as requested. The data erasure request was noted and a colleague of mine had already started the process of deleting your details. This has now been fully completed and you should stop receiving any of our emails. I do apologise again for any inconvenience.

As the order has not been sent yet I have cancelled the replacement Bulbs and issued the appropriate refund to your payment method.

Thank you for taking the time to review your order and I am sorry the Bulbs arrived later than expected. It appears that the delivery status on your emailed confirmation was incorrect so I do apologise. I am unable see any communication from yourself regarding a complaint or request to cancel the order. If this was the case we would have responded accordingly.

Thank you for confirming the way you tried to cancel your order. A member of our team will contact you via direct email to investigate this query further.

Thank you for taking the time to leave your review. Your feedback is appreciated.