How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Suttons Reviews | Customer Service Reviews for https://www.feefo.com/reviews/suttons | Feefo

Trusted Customer

Feefo Verified

4 years ago

My plants arrived when expected. It helped to have updates on despatch since they were not due to be sent out immediately.

Naomi

Suttons

4 years ago

Thank your for taking the time to leave your positive comments. I am pleased to hear the plants arrived when expected and you were kept informed with updates. Your valued feedback is appreciated.

Megan

Suttons

4 years ago

Many thanks for your review, we appreciate the time you have taken to leave your comments.

Product reviews

Naomi

Suttons

4 years ago

I am sorry if there was a difference in the size of the plants you have received. I would expect them to be healthy and grow on successfully but if there are any problems please let us know. Your feedback is appreciated.

Megan

Suttons

4 years ago

Thank you for your review. We are sorry to hear your comments regarding the sizes, due to the nature of live plants sizes can vary slightly on delivery but we can assure you they will all be equally spectacular in the spring.

Date of purchase: 10/26/2021

0

RS

R Slorach

Feefo Verified

4 years ago

What R Slorach said about Suttons:

No problems

No problems would purchase again as good prices for plants and bulbs. Delivered plants were in good condition.

Megan

Suttons

4 years ago

Thank you for taking the time to leave your review. Your feedback is appreciated.

Product reviews

Date of purchase: 10/04/2021

0

TG

Ted Goodfellow

Feefo Verified

HERNE BAY, KENT UK

4 years ago

What Ted Goodfellow said about Suttons:

Confused Website!?

This is really about the website, which has me listed as having an order I know nothing about. This appeared each time I logged on. I also could not access the payment page for the £1 seed packet...

Amy

Suttons

4 years ago

Thank you for your review. We do apologise that you have had some difficulty with our new website, we are working on any glitches behind the scenes and do appreciate your feedback. We are pleased to hear that our Customer Service team were helpful but understand that the problems have been frustrating. Kind Regards, Suttons

TG

Ted Goodfellow

4 years ago

Thank you, Amy from Suttons and Feefo. Ted Goodfellow :)

Product reviews

Date of purchase: 10/26/2021

0

KN

Kathryn Niblett

Feefo Verified

4 years ago

What Kathryn Niblett said about Suttons:

Well done, Suttons.

I ordered two Weigelas. They arrived well packed and in condition and are currently thriving in my garden. Well done, Suttons.

Megan

Suttons

4 years ago

Many thanks for your 5 star review. We are so pleased to hear you are happy with your order and appreciate the time you have taken to leave your comments.

Product reviews

Date of purchase: 10/12/2021

0

JR

John Russell

Feefo Verified

Colchester

4 years ago

What John Russell said about Suttons:

Another hassle free experience

I was after a range of plants and bulbs. Suttons had stock, competitive pricing, and they were delivered very quickly.

Megan

Suttons

4 years ago

Thank you for taking the time to leave your review, we are so pleased to hear you are happy with the products and service you have received. Your feedback is really appreciated.

Product reviews

Date of purchase: 10/06/2021

0

JR

John Russell

Feefo Verified

Colchester

4 years ago

What John Russell said about Suttons:

Another hassle free purchase

I was after some Cleome Seeds after having seen them on Gardeners World. Suttons had stock, competitive pricing, and it was delivered very quickly. 0

Megan

Suttons

4 years ago

Many thanks for your 5 star review. We are so pleased to hear you are happy with our service and the product, your comments are really appreciated.

Product reviews

Date of purchase: 10/25/2021

0

Trusted Customer

Feefo Verified

4 years ago

excellent service

Megan

Suttons

4 years ago

Many thanks for your 5 star review, we are pleased to hear you are happy with the service and products you have received.

Product reviews

Date of purchase: 10/05/2021

0

RB

Robert Brown

Feefo Verified

4 years ago

What Robert Brown said about Suttons:

Plant pathetic not worth 10p let alone 12£

Plant pot great actual plant clematis absolutely pathetic and not good at all

Amy

Suttons

4 years ago

Thank you for your review. We are sorry to hear that your Clematis from a separate order arrived in such poor condition, we have arranged for a replacement to be sent out to you and can only apologise for any disappointment caused. Kind Regards, Suttons

RB

Robert Brown

4 years ago

Thankyou I was surprised as many orders from you this last season were very good

Product reviews

Date of purchase: 10/11/2021

0

Trusted Customer

Feefo Verified

4 years ago

good bulbs, mess-up over the delivery address

the bulbs themselves were fine and good: the delivery was plagues with problems and still went to the wrong address. the packet should havegone to the billing address but twice went ot a previous...

Suttons Reviews

Wallflower Dwarf Scented MixedMore reviews of this product (79)View product websiteThere was a great difference in size of plants provided. If I had not received a second set at a lower price I would have felt cheated.

Bumper Bedding PackMore reviews of this product (3)View product websiteGood value and variety of bulbs. Good size bulbs with good planting instructions.

Wallflower Dwarf Scented MixedMore reviews of this product (79)View product website

Weigela Towers of Flowers DuoMore reviews of this product (3)View product website

Hyacinth Berries Cream MixtureMore reviews of this product (60)View product website

Tulip Everlasting Mixed Perennial BulbsMore reviews of this product (66)View product website

Snowdrop Giant Galanthus ElwesiiMore reviews of this product (73)View product website

Crocus Winter MixMore reviews of this product (22)View product website

Perennial Lucky DipMore reviews of this product (280)View product website

Cleome Seeds - Fireworks MixMore reviews of this product (1)View product website

Sedum Atlantis - Chelsea WinnerMore reviews of this product (14)View product websitewe will see what is is like next summer

Carrot Seeds - St ValeryMore reviews of this product (8)View product websitehave had them before, they were excellent

Leek Seeds - MusselburghMore reviews of this product (24)View product websitehad them before, were excellent

Bumper Potted Perennial CollectionMore reviews of this product (15)View product websitePlant pathetic motana clematis not worth the money

Viola Pre-Planted BasketMore reviews of this product (171)View product websiteRecipient (not myself) said it was stashed with plants and looked great. (this is a different order to the hiccupover the bulb delivery!)

Spring Spectacular Colour CollectionMore reviews of this product (5)View product website

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?