On two separate occasions I was sent the wrong goods. It took numerous phone calls to sort this out. I have to say the ladies I spoke with in customer services were very helpful to try and sort out...
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Amy
Suttons
4 years ago
Thank you for your review. We are sorry that there was a problem with the item received and that the incorrect items were sent, we can see that our Customer Service Team did eventually manage to resolve this for you but we can only apologise for any disappointment caused. This kind of issue is not a common problem and we do hope that this does not put you off ordering in the future. Kind Regards, Suttons
Product reviews
Amy
Suttons
4 years ago
Thank you for your review. We do apologise that you had several problems initially with your order but we are pleased that once resolved you were happy with the quality of products received. Kind Regards, Suttons
This order for an orchid went with and my mother was delighted with the gift. I have had problems with previous orders where I had to contact customer care to find out what the problem was. I find...
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Amy
Suttons
4 years ago
Thank you for your review. We are pleased to hear that for this order you were happy with the ordering process and the item received. We are sorry to hear that on previous occasions you have had problems with your orders and using our website and we can assure you that we are working hard behind the scenes to provide a more seamless service. Kind Regards, Suttons
Product reviews
Amy
Suttons
4 years ago
Thank you for your review. We are pleased to hear that you were happy with the offer received and the product. Kind Regards, Suttons
Thank you for your review. We are pleased to hear your are happy with the service received. Kind Regards, Suttons
Product reviews
Amy
Suttons
4 years ago
Thank you for your review. We are pleased to hear that you are happy with the daffodil bulbs received and we are positive that the display produced will be great in spring! Kind Regards, Suttons
Amy
Suttons
4 years ago
Thank you for your review. We are pleased to hear that you were happy with the quality of tulips received. Kind Regards, Suttons
Amy
Suttons
4 years ago
Thank you for your review. We are pleased to hear that you were happy with the quality of tulips received. Kind Regards, Suttons
Amy
Suttons
4 years ago
Thank you for your review. We are pleased to hear that you were happy with the quality of tulips received. Kind Regards, Suttons
I had one or two problems with deliveries and packaging but Sutton's handled these really well with prompt replacements and good communication. The plant looks healthy and I am hopeful of good growth...
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Amy
Suttons
4 years ago
Thank you for your great review. We are sorry to hear of the problems with your order but we are very pleased to hear our experienced Customer Service Team were helpful and your replacements were of a high standard. Kind Regards, Suttons
Product reviews
Amy
Suttons
4 years ago
Thank you for your review. We are sure that with continued care your pansy plants will thrive and you will be happy with the end results. Kind Regards, Suttons
Amy
Suttons
4 years ago
Thank you for your review. We are pleased to hear that the patio apple arrived in a good healthy condition and that you were happy with the quality of product received. We are sure that come next year you will be pleased with the results. Kind Regards, Suttons
Thank you for your review, we appreciate your comments. It is always good to hear positive reviews and we pride ourselves in making sure your order is of great quality and meets our high standards. Kind Regards, Suttons
Thank you for your review, we appreciate your comments. It is always good to hear positive reviews and we are pleased to hear you are happy with all aspects of the service received.
Product reviews
Amy
Suttons
4 years ago
Thank you for your review. We are pleased to hear that you are delighted with the products ordered and that the seeds arrived quickly. Kind Regards, Suttons
Good reliable service this time haven't used item yet but I'm sure it will be fine
Amy
Suttons
4 years ago
Thank you for your review. We are pleased to hear that your order was delivered in the allocated time scale and that it reached you in good condition having being well packaged. Kind Regards, Suttons
Product reviews
Amy
Suttons
4 years ago
Thank you for your review.
Amy
Suttons
4 years ago
Thank you for your review. We are sorry to hear that the cornus sanguinea had fewer leaves than originally expected. We hope that now they are potted on and had a good water that they will soon flourish and you will be happy with the results. Kind Regards, Suttons
Date of purchase: 10/21/2021
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Kenneth McGuire
Feefo Verified
4 years ago
What Kenneth McGuire said about Suttons:
When order hit a problem the Customer Service team went to great lengths to deliver.
Amy
Suttons
4 years ago
Thank you for your wonderful review! We are sorry that there was a problem with your order but are pleased to hear that our experienced Customer Service Team were able to resolve this for you. Kind Regards, Suttons
Notification of deliveries is still not good. Website and online account information still in need of upgrading. Quality of items is very good.
Amy
Suttons
4 years ago
Thank you for your review. We do apologise that some aspects of our service are still not up to the high standard that you would expect. We are working hard behind the scenes to improve in all areas and we do appreciate your feedback. Kind Regards, Suttons
Product reviews
Amy
Suttons
4 years ago
Thank you for your review. We are pleased to hear that you are happy with the products received and the quality control of our products. We appreciate your positive feedback. Kind Regards, Suttons
Thank you for your great review. We are pleased to hear that your order was delivered promptly and that everything on your order was correct. We wish you all the best for the growing season. Kind Regards, Suttons
Product reviews
Amy
Suttons
4 years ago
Thank you for your wonderful review! We are pleased to hear that the seeds from a different order were received safely and arrived in a timely manner. We are positive that you will be delighted with the results. Kind Regards, Suttons
Suttons is an internationally renowned supplier of flower and vegetable seeds, young plants, bulbs, fruit bushes and other horticultural products to amateur gardeners. We have a reputation for quality and service that is second to none, and a remarkable history that goes back over two hundred years!.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Suttons is an internationally renowned supplier of flower and vegetable seeds, young plants, bulbs, fruit bushes and other horticultural products to amateur gardeners. We have a reputation for quality and service that is second to none, and a remarkable history that goes back over two hundred years!.