Suttons Reviews

Thank you for your review. We are sorry to hear that your Viola baskets arrived in such poor condition and that you have had some issues with your refund. We have looked into this for you and can only apologise that there has been a system error which has amended the offer prices differently on our end which is why you didn't receive the amount expected and we are sorry for this. We have now refunded the full amount back to your original payment method. Apologies for the inconvenience and disappointment caused. Kind Regards, Suttons.

Thank you for your review, we appreciate your comments. It is always good to hear positive reviews and we are pleased to hear you are happy with all aspects of the service received and the quality of the products. Kind Regards, Suttons

Thank you for your review. We supply live products and make sure our customers receive their plants in excellent condition and at the optimum stage of development for growing on successfully. It is sometimes necessary to despatch plants a little later than originally planned and we apologise for any inconvenience this may cause. Kind Regards, Suttons

Thank you for your review. We have looked into this for you and can see although the description was slightly different on the item you received, you did receive the item that you ordered. As a gesture of goodwill we did however refund you in full and we apologise for any inconvenience caused. Kind Regards, Suttons

Thank you for your review. Whilst we make every effort to supply the items as ordered, under exceptional circumstances, if a product unavoidably becomes unavailable, then we may send a substitute. We have found that most customers prefer this to the disappointment of receiving nothing at all. The substitutes are carefully chosen to be as similar as possible to the original item and we apologise if this was not up to standard on this occasion. We have arranged a full refund of the Longor. Our carriage charges are detailed on our web site. Packet seed only will incur a carriage charge of £2.99. All other products incur a carriage charge of £4.99. If your order comprises of a combination of carriage charges, then a combined carriage charge of £6.99 will be applied. We have looked through our emails and we are unable to locate an email from the email address provided on this review and we apologise that this has not been dealt with soon. Apologies for any disappointment caused. Kind Regards, Suttons

Thank you for your review, we appreciate your comments. It is always good to hear positive reviews and we pride ourselves in making sure your order is of great quality and arrives as quickly as possible. Kind Regards, Suttons

Thank you for your review. We are sorry to hear that your plants were dead on arrival and your replacements were no better, we have arranged a refund but we apologise for any disappointment caused. Kind Regards, Suttons

Thank you for your positive review. We are pleased to hear that the delivery was prompt and that you are happy with the quality of product received. We are pleased to hear that you have now got used to the compost bin and you are able to use it to its full potential. Kind Regards, Suttons

Thank you for your great review! We are pleased to hear that you are happy with the quality of the plants and the speed of delivery, we appreciate your comments. Kind Regards, Suttons

Thank you for your review. We are pleased to hear that the majority of the plants received arrived in good condition but apologise that some of them were of poor quality. We appreciate your comments and will pass on your feedback. Kind Regards, Suttons