Suttons Reviews

We're so pleased to hear you’re happy with your order overall. However, we're sorry to learn that the single Acer may not have met expectations. If you'd like us to look into this further, please don’t hesitate to contact our customer service team with your order details. We’ll be more than happy to help resolve the matter. Kind regards, Naomi, Suttons Customer Care

Thank you for your positive review. We truly appreciate you taking the time to share your feedback with us. It means a great deal to know that you are happy with our service. Kind regards, Naomi, Suttons Customer Care

We’re sorry to hear that the quality of the plants did not meet your expectations. We strive to provide healthy, well-grown plants and appreciate your feedback, which has been passed on to our growing team to help improve. I have contacted you directly this afternoon in hope we can work towards the best outcome and appreciate your patience. Kind regards, Hannah Suttons Customer Care

Val, thank you for your feedback. We're sorry to hear you were disappointed with the size of the plug plants on this occasion. While some varieties are sent out small to allow for strong root development and easier transplanting, we do understand your concerns about the growing time remaining in the season. I have contacted you directly to ensure the relevant action is taken towards your order. We’re grateful for your continued support and pleased to hear you've had positive experiences with our plants in the past. Your comments have been shared with our horticultural team for review, and we hope to restore your confidence in future orders. Kind regards, Hannah Suttons Customer Care

Thank you for your review. We apologise if there was any issue with your order. We can see that the matter has now been resolved and apologise for any inconvenience caused. We truly appreciate your feedback as it helps us continue to improve our service. Kind regards, Naomi, Suttons Customer Care