It was fairly easy to sign up for the insurance and it comprehensive, tho disappointing there wasn't an option to include dental.
Also you don't actually get a quote even tho that's what you're filli
Product is ok, but the purchase experience is impersonal and mechanistic, staff sticking to a script
CX
SPCA Pet Insurance
2 years ago
Hi there,
Thank you for sharing your experience with us, I am sorry to hear of your dissatisfaction. We have passed your feedback onto the relevant team to review in more detail.
Kind regards,
Scott
The website was clear and easy to navigate although I would have appreciated more 'plain language' explanations of exclusions. Although I wasn't able to complete my insurance purchase online, someone
Although it was dissapointing that I could not complete set up via your website, the lady who helped me over the phone was amazing.
CX
SPCA Pet Insurance
2 years ago
Hi Rene,
Thank you for sharing your review with us, we are sorry to hear of any inconvenience caused. It is a pleasure to hear that you have enjoyed our service and that you have found a policy that is right for you. We appreciate you sharing your feedback with us, we have passed it on to the relevant team to review.
Kind regards,
Scott
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