Hi there,
Thank you for taking the time to share your review with us, it's disappointing to hear you've had an unpleasant experience with us. We strive to ensure that all our customers receive the best customer service experience and we take all customer feedback on board in order to improve our processes.
We would like the opportunity to get in touch to address your concerns with you and provide assistance. Can you please confirm a suitable time you wish to be contacted, I have organised for one of our team members to look into this in the meantime.
Kind regards,
Scott
Product reviews
CX
SPCA Pet Insurance
2 days ago
Hi there,
Thank you for taking the time to share your review with us, it's disappointing to hear you've had an unpleasant experience with us. We strive to ensure that all our customers receive the best customer service experience and we take all customer feedback on board in order to improve our processes. We would like the opportunity to get in touch to address your concerns with you and provide assistance. Can you please confirm a suitable time you wish to be contacted, I have organised for one of our team members to look into this in the meantime.
Kind regards,
Scott
Hi there,
It is a pleasure to hear of the value you have found in your cover and we appreciate you taking the time to let us know about your experience.
Kind regards,
Alisa
Product reviews
Date of purchase: 10/11/2026
0
Share
Trusted Customer
Feefo Verified
12 days ago
Answered all questions and explained the policy fully
CX
SPCA Pet Insurance
12 days ago
Hi there,
We are happy to hear of the great service that you received when speaking with our team member and we appreciate you taking the time to share your review with us.
Kind regards,
Scott
Hi there,
It is wonderful to hear that we have been able to assist you with your insurance needs and we appreciate you taking the time to share your great review with us.
Kind regards,
Alisa
Product reviews
Date of purchase: 10/08/2026
0
Share
Trusted Customer
Feefo Verified
13 days ago
Great service
CX
SPCA Pet Insurance
13 days ago
Hi there,
We are happy to hear of the great service that you received when speaking with our team member and we appreciate you taking the time to share your review with us.
Kind regards,
Scott
Hi there,
It is wonderful to hear that we have been able to assist you with your insurance needs and we appreciate you taking the time to share your great review with us.
Kind regards,
Alisa
Hi there,
We are pleased to hear that arranging your cover has been made easy and we appreciate you taking the time to let us know about your experience.
Kind regards,
Alisa
Jessie was great to deal with, amazing service and punctuality.
CX
SPCA Pet Insurance
21 days ago
Hi there,
We are happy to hear of the great service that you received when speaking with Jessie and we appreciate you taking the time to share your review with us.
Kind regards,
Scott
Hi there,
We are pleased to hear that arranging your cover has been made easy and we appreciate you taking the time to let us know about your experience.
Kind regards,
Alisa
The lady was patient and didn't rush me, made for a pleasant experience
CX
SPCA Pet Insurance
24 days ago
Hi Helen,
It is wonderful to hear of the service that you received when speaking with our helpful team member and that we have been able to assist you with your insurance needs.
Thank you for taking the time out of your day to let us know about your experience, we really appreciate it.
Kind regards,
Alisa
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.