SPCA Pet Insurance Reviews

Hi there, Thank you for taking the time to share your review with us. Please don't hesitate to reach out if you have queries or would like to discuss your policy in the future. Kind regards, Scott

Hi Sandra, We are happy to hear of the great service that you received when speaking with our team member. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Scott

Hi Louise, It is wonderful to hear of the service that you received when speaking with our helpful team member and that we have been able to assist you with your insurance needs. Thank you for taking the time out of your day to let us know about your experience, we really appreciate it. Kind regards, Alisa

Hi Sheryl, Thank you for taking the time to share your review with us. Please don't hesitate to reach out if you have queries or would like to discuss your policy in the future. Kind regards, Scott

Hi there, We are happy to hear of the great service that you received when speaking with our team member. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Scott

Hi there, We are happy to hear of the great service that you received when speaking with our team member. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Scott

Hi Miikana, Thank you for taking the time to share your review with us. Please don't hesitate to reach out if you have queries or would like to discuss your policy in the future. Kind regards, scott

Hi Renee, We are pleased to hear that arranging your cover has been made easy and we appreciate you taking the time to let us know about your experience. Kind regards, Alisa

Hi there, Thank you so much for your wonderful feedback. We’re absolutely delighted to hear that you received excellent service and that our team member was able to help you make the best decision for your puppy. We’ll be sure to pass on your kind words to her - she’ll be thrilled to know she made such a positive difference. Kind regards, Scott

Hi there, Thank you for sharing your review with us, I am sorry to hear about any dissatisfaction caused. It's disappointing to hear you've had an unpleasant experience with us. We strive to ensure that all our customers receive the best customer service experience and we take all customer feedback on board in order to improve our processes. As part of the commitment to responsible pet ownership, we offer Pet Insurance to provide financial protection for eligible vet expenses. However, Pet Insurance does not cover every circumstance or expense and we have certain terms, conditions, exclusions and limitations to the cover. If you would like to understand more about our general exclusions, it will be listed in writing in our Product Disclosure statement on page 13. Please click the following link: https://www.spcapetinsurance.co.nz/documents/spca-pet-insurance-big-stuff-cover-policy-document.pdf If you would like to discuss this further with one of our team members, please let me know and I can organise for someone to assist. Kind regards, Scott