SPCA Pet Insurance Reviews

Hi Deb, We are happy to hear of the great service that you received when speaking with our team member. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Scott

Hi Damian, Thank you for reaching out to share your feedback with us and we apologise for any dissatisfaction caused. At SPCA Pet Insurance, we provide various levels of cover to suit many pet parents’ needs and appreciate you taking the time to share your feedback with us, which I have passed on to the relevant team. Pet insurance covers many of the financial risks pet owners face for vet expenses however does not cover every circumstance. Insurer’s generally have terms, conditions, limitations, and exclusions to the cover provided, such as excluding cover for some conditions or treatments having a waiting period on certain conditions, in order to help keep premiums down. Thanks again for sharing your feedback with us and please don't hesitate to reach out to our team if you would like to discuss any concerns or queries further regarding our cover in the future. Kind regards, Alisa

Hi there, We are delighted to know that we have been able to assist you with your insurance needs and we appreciate you taking the time to share your review with us. Kind regards, Alisa

Hi there, It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Scott

Hi there, Thank you for sharing your review with us, I am sorry to hear about any dissatisfaction caused. It's disappointing to hear you've had an unpleasant experience with us. We strive to ensure that all our customers receive the best customer service experience and we take all customer feedback on board in order to improve our processes. Be assured that all call agents receive exactly the same intensive training, and are more often than not pet owners themselves and therefore very passionate about ensuring a great service experience for you and your pet. However, you may politely request your call to be transferred to a Sydney-based agent, if you prefer. We would like the opportunity to contact you and address any queries that may exist, can you please confirm if you would like to be contacted and I can arrange for this on your behalf. Kind regards, Scott

Hi there, Thank you for sharing your review with us, I am sorry to hear that our policy wasn't suitable for your needs. For feedback purposes, I have passed along your comments to our team to be looked into. If you do have any questions about our policies, please do not hesitate to reach out. Kind regards, Scott

Hi there, Thank you for taking the time to share your review with us. Please don't hesitate to reach out if you would like to discuss your policy in the future. Kind regards, Scott

Hi there, I am glad to hear about the great service that you have received and that it was made easy for you to set up. Thank you for sharing your feedback, we really appreciate it. Kind regards, Scott

Hi Mona, We are pleased to hear that arranging your cover has been made easy and we appreciate you taking the time to let us know about your experience. Kind regards, Alisa

Hi Balaraju, Congratulations on getting your new puppy! We are happy to hear that we have been able to provide you both with suitable cover and of the excellent service that you received when speaking with our team member. Thank you for taking the time to share your experience with us, we really appreciate it. Kind regards, Alisa