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Sephora Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 180,361 reviews

Maria

Feefo Verified

GBR

23 days ago

What Maria said about Sephora:

Poor customer service

I ordered two products from Sephora on the 30th of June. I only received the items on the 23rd of July. So something that should have been taken a few days took almost a month. The original order was...

Barbara

Sephora

22 days ago

Hello, Thank you for sharing your feedback. We sincerely apologies for the delay with your delivery, and the overall experience. This falls below our standards. We have shared your feedback with our team to address these issues and improve our service moving forward. We understand your frustration and appreciate you bringing this to our attention. Best, The Sephora Team

Trusted Customer

Feefo Verified

24 days ago

Let down

Bought born thos way foundation. Used colour match bit product is wrong colour. Would just go to boots and purchase a product from there in future and get my boots points. Other products I wanted...

Barbara

Sephora

22 days ago

Hi there, Thank you for your feedback. We are sorry to hear that the foundation shade was incorrect and that the items you wanted were out of stock.If you need assistance with returns or finding your correct shade, please reach out to our customer care team. We appreciate you bringing this to our attention and hope to provide a better experience in the future. Best, The Sephora Team

Trusted Customer

Feefo Verified

24 days ago

Sandra Relihan

Feefo Verified

IRL

25 days ago

What Sandra Relihan said about Sephora:

Ten star ⭐

Excellent… I could not fault a single thing

Trusted Customer

Feefo Verified

25 days ago

Great

Trusted Customer

Feefo Verified

25 days ago

Responsive service

Good. When the wheels fell off with my courier delivery. Sephora representative was on hand/accessible and got a replacement sent out fast. Appreciated.

Klaudia Gorska

Feefo Verified

26 days ago

Trusted Customer

Feefo Verified

26 days ago

Great Customer Service

Had a recent blip with the incorrect order being dispatched which is my first time having had an issue and they put it right straight away. Very impressed.

Karen Coles

Feefo Verified

GBR

26 days ago

What Karen Coles said about Sephora:

Excellent!

Very easy to use website. Incredibly fast despatch and delivery. A good choice of brands too.

Trusted Customer

Feefo Verified

28 days ago

Stay away from Sephora

I returned an unopened item two weeks via mail and never received my refund. A shame. I absolutely would not recommend Sephora. Shady business practice.

Vanessa

Sephora

28 days ago

Hi Thank you for your feedback and we are sorry to hear you have not received a refund for your return. Our team will be in touch shortly to assist you further. Kind Regards, Sephora UK Customer Care

Trusted Customer

27 days ago

And still I have not received my refund. It has been the most painful process working with Sephora customer service. Avoid Sephora at all costs… they took my money! I have no product and no money.

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