Sephora Reviews

Hi, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience at our Edinburgh store fell short of your expectations. We understand how frustrating it must have been to feel that the store was overcrowded and that you couldn’t access the knowledgeable, personalised advice you were looking for. We also appreciate your concerns regarding online deliveries, particularly given your previous experiences with Evri and the challenges of living in the north of Scotland. This is certainly not the experience we want our customers to have, and we sincerely apologise for the disappointment caused. For further assistance with your in-store experience, please contact our team at care@sephora.co.uk. We’d be happy to support you further and ensure your feedback is passed on to the relevant team. Thank you again for bringing these concerns to our attention. Kind regards, Customer Care

Hi, We’re really sorry to hear that you didn’t receive most of your order after waiting a week. We completely understand how disappointing this must have been, and we sincerely apologise for the inconvenience caused. We’ve now reached out to you directly regarding the missing items to provide further assistance. Thank you for your patience and understanding. We hope to get this resolved for you as soon as possible and provide you with a better experience in the future. Kind regards, Customer Care

Hi, We’re truly sorry for the disappointing experience you’ve had with both your original order and the replacement. We completely understand how frustrating this must be, especially after waiting so long, receiving a damaged and leaking parcel, and still not having the product you need. This is certainly not the level of service we aim to provide and we sincerely apologise for the inconvenience and lack of communication. We’ve now contacted you directly with a resolution regarding your order. We hope this helps put things right and thank you for your patience while we work to resolve this matter. Kind regards, Customer Care

Hi, We’re truly sorry to hear about your experience with your deliveries. We completely understand how frustrating and disappointing this must have been, especially when some of your items never arrived and your next-day delivery order was delayed and left at the wrong address. This is certainly not the level of service we aim to provide and we sincerely apologise for the inconvenience and disappointment caused. We’ve now reached out to you directly regarding your order so we can look into this further and work towards a resolution. Thank you for bringing this to our attention. We appreciate your feedback and hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Customer Care