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Santa Claus Trips Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 1,381 reviews

Trusted Customer

Feefo Verified

3 months ago

Santa Claus Trips

Brilliant customer service- everyone we spoke to was super helpful and friendly. There was so much information provided on what we could book and the price available. We wouldn’t hesitate to book...

Paula Hume

Santa Claus Trips

1 month ago

Good Afternoon We are so pleased to hear about your positive experience with our team. It's good to hear that you found everyone helpful and friendly, and that the information provided was so useful. We truly appreciate your feedback and thank you for choosing Santa Claus Trips. Kind Regards Paula Hume Lapland Sales Coordinator Santa Claus Trips

Mr Smith

Feefo Verified

4 months ago

What Mr Smith said about Santa Claus Trips:

Excellent service. Personable and detailed.

Paula Hume

Santa Claus Trips

1 month ago

Dear Mr Smith We are delighted to hear that you had a positive experience with our service and thank you for sharing your feedback. Kind Regards Paula Hume Lapland Sales Coordinator Santa Claus Trips

Silvie

Feefo Verified

CZE

4 months ago

What Silvie said about Santa Claus Trips:

Lapland

Great customer service - very smooth booking

Paula Hume

Santa Claus Trips

1 month ago

Dear Mrs Dudley We are delighted to hear about your positive experience with our team and the smooth booking process. Thank you for choosing Santa Claus Trips. Kind Regards Paula Hume Lapland Sales Coordinator Santa Claus Trips

Mrs Bradley

Feefo Verified

GBR

4 months ago

What Mrs Bradley said about Santa Claus Trips:

Knowledge and helpful staff member

Samantha was extremely knowledgeable and very helpful in all aspects of our communication. However I only give 4* as I had left voicemail/email previously for information which were not responded to...

Mrs Somerside

Feefo Verified

4 months ago

What Mrs Somerside said about Santa Claus Trips:

Jane was amazing helpful patient and not pushy

Paula Hume

Santa Claus Trips

1 month ago

Dear Mrs Somerside Thank you for taking the time to share your positive feedback. We are delighted to hear that Jane provided you with such an excellent experience. We appreciate you highlighting her helpfulness and patience and thank you for choosing Santa Claus Trips. Kind Regards Paula Hume Lapland Sales Coordinator Santa Claus Trips

Mrs Hillier

Feefo Verified

GBR

4 months ago

What Mrs Hillier said about Santa Claus Trips:

Excellent customer service

Excellent. Customer service from Jane was extremely helpful and her knowledge of the resort was an added bonus.

Trusted Customer

Feefo Verified

4 months ago

Santa Wren

I was given a lot of information at each stage of the booking. Stage 1 based on our basic needs. Stage 2 gave us 7 options leading to stage 3 answering our questions to stage 4 booking and stage 5 is...

Paula Hume

Santa Claus Trips

1 month ago

Good Afternoon We are so glad to hear that you found the booking process clear and informative. It's wonderful to know that the stages, from understanding your needs to providing additional details, were helpful. We strive to make every step of your Santa Claus Trips break as smooth as possible. Kind Regards Paula Hume Lapland Sales Coordinator Santa Claus Trips

Trusted Customer

Feefo Verified

4 months ago

Lapland - December 2026

I spoke to Louise a couple of times and found her very friendly and helpful. Nothing was too much trouble

Miss Rose

Feefo Verified

GBR

4 months ago

What Miss Rose said about Santa Claus Trips:

Trip of a lifetime

I had a fantastic experience booking with Santa Claus Trips. Luna and Amanda were great with answering all my questions, with their honest opinions. Nothing was too much trouble. I even changed my...

Paula Hume

Santa Claus Trips

3 months ago

Dear Miss Rose, We are grateful to hear about your positive experience booking with Santa Claus Trips! I am delighted that Luna and Amanda were able to assist you with all your questions and also provide you with their honest opinions, while making sure nothing was too much trouble. We're also delighted to hear that the process of changing your break after booking was completed with ease. Thank you for your kind words, we hope you and the children have an amazing time in Lapland. Kind Regards Paula HumeLapland Sales Coordinator Santa Claus Trips

Mr Phillips

Feefo Verified

UKR

4 months ago

What Mr Phillips said about Santa Claus Trips:

Great service

Told us everything we wanted to know great service explained to us Bout the trip

Paula Hume

Santa Claus Trips

4 months ago

Dear Mr Phillips, Thank you for sharing your review of our service. We are so pleased to hear that you had a great experience and that our team provided you with helpful information about your trip. Have a wonderful break in Karesuando when the time comes around Kind Regards Paula Hume Lapland Sales Coordinator Santa Claus Trips

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