How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Santa Claus Trips Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 1,381 reviews

Mr Faust

Feefo Verified

1 day ago

Paula Hume

Santa Claus Trips

1 day ago

Good Afternoon Thank you for awarding us 5 stars for our service. Kind Regards Paula Hume Lapland Sales Coordinator Santa Claus Trips

Mr Nuttall

Feefo Verified

GBR

4 days ago

What Mr Nuttall said about Santa Claus Trips:

Really easy to book, and very informative and helpful.

Paula Hume

Santa Claus Trips

1 day ago

Dear Mr Nuttall Thank you for sharing your feedback. We are delighted to hear that you found the booking process easy and that your agents information and assistance proved helpful in your search for the perfect Lapland trip. Enjoy your time in Luosto. Kind Regards Paula Hume Lapland Sales Coordinator Santa Claus Trips

Trusted Customer

Feefo Verified

9 days ago

Amazing lady so helpful

Janice could not have been more helpful she sent me so meny different options for me to choose from Then helped me to get best deal for option I decided on She was friendly polite there was nothing...

Paula Hume

Santa Claus Trips

1 day ago

Good Afternoon We are so pleased to hear that Janice provided you with such a positive experience. It's good to know she was able to help you find the best deal and that you were happy with the options presented. We will be sure to pass on your kind words to her. Kind Regards Paula Hume Lapland Sales Coordinator Santa Claus Trips

Trusted Customer

Feefo Verified

18 days ago

Beth the lady I spoke to was very helpful and found a package that suited my requirements

Paula Hume

Santa Claus Trips

1 day ago

Good Afternoon We are delighted to hear that Beth was able to assist you in finding a package that perfectly suited your requirements and we thank you for sharing your experience with us. Kind Regards Paula Hume Lapland Sales Coordinator Santa Claus Trips

Ms Greenwood

Feefo Verified

22 days ago

What Ms Greenwood said about Santa Claus Trips:

Everyone I spoke to really friendly and helpful especially Jane who helped me organise my whole trip!

Paula Hume

Santa Claus Trips

1 day ago

Dear Ms Greenwood We are so pleased to hear that you had such a positive experience with our team, and that Jane was particularly helpful in organising your trip. Your kind words are very much appreciated. Have a fabulous break in Levi when the time arrives. Kind Regards Paula Hume Lapland Sales Coordinator Santa Claus Trips

Mrs Fraser

Feefo Verified

GBR

26 days ago

What Mrs Fraser said about Santa Claus Trips:

Great service, very knowledgeable staff

Very knowledgeable and informative recommending what I was hoping to book. Very polite and understanding x

Paula Hume

Santa Claus Trips

1 day ago

Dear Mrs Fraser We are so pleased to hear that you found our team to be knowledgeable and informative, and that we were able to assist you with your booking. It's good to know that the politeness and understanding of the team also contributed positively to your experience. Kind Regards Paula Hume Lapland Sales Coordinator Santa Claus Trips

Mrs Winter

Feefo Verified

GBR

27 days ago

What Mrs Winter said about Santa Claus Trips:

Highly recommended

Amanda was extremely helpful and polite, considered our requests, returned calls and emails and clearly explained everything. This is our 2nd trip so would definitely recommend!

Paula Hume

Santa Claus Trips

1 day ago

Dear Mrs Winter, We are so pleased to hear about your experience with Amanda. It's good to hear that she was so helpful and polite, taking your requests into consideration and communicating so clearly. We truly appreciate you recommending Santa Claus Trips and are delighted you chose us for a second time. Kind Regards Paula Hume Lapland Sales Coordinator Santa Claus Trips

Trusted Customer

Feefo Verified

1 month ago

Straight forward to book with Andrew was really helpful

Very helpful good amount of options

Paula Hume

Santa Claus Trips

1 day ago

Good Afternoon Thank you for sharing your feedback. It's good to hear that you found our service very helpful and appreciated the range of options presented by Andrew. Kind Regards Paula Hume Lapland Sales Coordinator Santa Claus Trips

Trusted Customer

Feefo Verified

1 month ago

They are ok

Lots of emails, hard sell and not easy to follow the quotes.

Miss Williams

Feefo Verified

1 month ago

What Miss Williams said about Santa Claus Trips:

Excellent service

Ashley Logan was absolutely amazing nothing was too much answered all my enquiries so quick sent so many options just amazing customer service and we are so excited to attend Lapland for the first...

Paula Hume

Santa Claus Trips

1 day ago

Dear Miss Williams We are delighted to hear about your positive experience with Ashley and that she assisted you with your enquiries so efficiently. It's great to know that you're feeling excited about your first trip to Lapland with your little one. Thank you for choosing Santa Claus Trips. Kind Regards Paula Hume Lapland Sales Coordinator Santa Claus Trips

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo