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Sandals Resorts Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 11,108 reviews

Trusted Customer

Feefo Verified

9 years ago

best time yet

Excellent staff throughout

Product reviews

Date of purchase: 09/04/2016

Trusted Customer

Feefo Verified

9 years ago

lovely holiday

Very courteous and professional staff

Product reviews

Date of purchase: 09/04/2016

Trusted Customer

Feefo Verified

9 years ago

Gone downhill since 2014

Contrary to our last visit where the team seemed happy and buoyant, we would say 50% of the Beaches staff seemed unhappy, grumpy, not very well trained or just rude. A real shame.

Kerry

Sandals Resorts

9 years ago

Dear Valued Guest,

Thank you for your feedback. We were disappointed to read your comments regarding the team and we are so sorry that the service you received on your latest visit was not reflective of the service you have come to know and love. As you know we are a service orientated organisation and take our guests comments very seriously. Please be assured that we have shared your comments with the resort management team for their immediate attention and action. We are pleased that despite your noted disappointment, you still love the resort and we look forward to welcoming you home again in the future and showing you the true warm hospitality that you have experienced previously.

Product reviews

Date of purchase: 09/04/2016

Customer

Feefo Verified

Sayers Common West Sussex UK

9 years ago

What Customer said about Sandals Resorts:

Excellent Fun Relaxing very enjoyable

The customer service in every department was absolutely excellent in my opinion they went beyond all our expectations to make sure we had a fantastic time. My only complaint is I wish we had booked...

Product reviews

Date of purchase: 09/04/2016

Customer

Feefo Verified

Haverhill, Suffolk

9 years ago

What Customer said about Sandals Resorts:

Staff beyond belief!

The staff were impeccable, in particular we should mention Shawna, Canute and Rick O'Neil. They went above and beyond our expectations, and made our holiday spectacular.

Product reviews

Date of purchase: 09/04/2016

Customer

Feefo Verified

Essex

9 years ago

What Customer said about Sandals Resorts:

A holiday worth having

Staff are friendly and always willing to help. Food in the many restaurants is very good. Resort is clean and well laid out. Overal a very good holiday

Product reviews

Date of purchase: 09/03/2016

Customer

Feefo Verified

Marlborough

9 years ago

What Customer said about Sandals Resorts:

Great service

Great service most of the time received, only super slow point was on delivery of bath robes to our room which took 3 days.

Product reviews

Kerry

Sandals Resorts

9 years ago

Hello and thank you Amanda for your wonderful review of our Beaches Turks and Caicos resort. We are delighted that you had a fantastic stay and returned home with many happy memories! It seems like you enjoyed every minute of your visit with us and that is exactly the kind of excellent feedback we love to hear. It was a pleasure to have had you as our guest and we can't wait to welcome you home to Beaches Turks and Caicos next year!!

Date of purchase: 08/31/2016

Trusted Customer

Feefo Verified

9 years ago

As always the staff make this resort a success. Excellent service and always with a smile.

Product reviews

Date of purchase: 08/28/2016

Customer

Feefo Verified

England

9 years ago

What Customer said about Sandals Resorts:

Good on the whole few blips

On the whole good ! But very disappointed that they didn't acknowledge my daughters birthday even though I told them on the online check in ! Also as a 3 rd time returning guest did not recieve the...

Product reviews

Date of purchase: 09/02/2016

Customer

Feefo Verified

essex

9 years ago

What Customer said about Sandals Resorts:

helpful most of the time

Product reviews

Kerry

Sandals Resorts

9 years ago

Hello David,

Thank you for taking the time to share your feed back with us.

We are truly sorry if the work next door hampered your holiday with us in anyway, please be assured this was not intended and was in no way meant to disrupt your holiday, but to develop and enhance our existing product. We do hope that despite your initial disappointment, you very much enjoyed all others aspects of your stay and were able to return home with some wonderful memories. We also hope that you have not been deterred from returning to our resorts and we look forward to the opportunity of hosting you again in the future.

Date of purchase: 08/31/2016

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Sandals Resorts Reviews

Beaches NegrilMore reviews of this product (18)View product websiteBest beach in Jamaica one love

Sandals Halcyon BeachMore reviews of this product (2,072)View product websiteThe resort is beautiful and food choices were varied

Beaches Turks & CaicosMore reviews of this product (30)View product websiteDespite the above criticism we still love it.

Sandals Grande St. LucianMore reviews of this product (1,039)View product websiteThis resort is just amazing it has everything to please everybody whether you want a quiet time have fun with the activities or just have romantic lazy days. The staff are so friendly and achieve in...Read more

Beaches NegrilMore reviews of this product (18)View product websiteSuperb resort, clean and tidy throughout. So well thought out, incredibly well run.

Sandals LaSource GrenadaMore reviews of this product (2,004)View product websiteVery happy holiday. Resort was clean and inviting. Staff always willing to help. Well worth visiting.

Beaches Turks & CaicosMore reviews of this product (30)View product websiteWe love Beaches T&C. This was our 4th visit and were super sad when we had to leave after 17 nights. We will be back next year.

Beaches Turks & CaicosMore reviews of this product (30)View product websiteThis is our eighth visit so we must like it!

Sandals Grande AntiguaMore reviews of this product (3,603)View product websiteVery much enjoyed our stay most of the stuff were lovely few not so much

Sandals BarbadosMore reviews of this product (2,900)View product websitebetter after i upgraded our room due to the noise coming from the building works at a cost of $650 to us

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