Thank you for your kind feedback. We're delighted to hear you found our service excellent, helpful and professional.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
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Stephanie Sambrook
Feefo Verified
1 month ago
What Stephanie Sambrook said about ROL Cruise:
Comprehensive helpful
Megan Hammond
ROL Cruise
1 month ago
Thank you for your 5-star review. We're delighted you had a positive experience and appreciate your feedback.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
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Trusted Customer
Feefo Verified
1 month ago
Excellent service
I had a very good service from the agent I dealt with. Although the programme I was interested in had not been advertised, the agent went out of his way to accommodate my requirements. I was kept...
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Georgia
ROL Cruise
1 month ago
Thank you for your wonderful 5-star review.
We're delighted to hear that you received excellent service from our team. It's especially pleasing to know that your consultant was able to help with a programme that wasn't yet advertised and took the time to accommodate your requirements. Keeping our customers informed every step of the way is something we pride ourselves on, so we're pleased this made a positive difference to your experience.
Thank you for choosing ROL Cruise. We look forward to helping you plan your next holiday.
The ROL Cruise Team
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Carol Riggall
Feefo Verified
GBR
1 month ago
What Carol Riggall said about ROL Cruise:
Very good service.
Very friendly and knowledgeable staff.
Georgia
ROL Cruise
1 month ago
Thank you for your 5-star review.
We're delighted to hear that you received very good service from our team. Providing friendly, knowledgeable support is at the heart of what we do, so it's wonderful to know that your experience reflected this.
Thank you for taking the time to share your feedback. We truly appreciate your support and look forward to helping you plan your next cruise holiday.
Kind regards,
The ROL Cruise Team
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Anne
Feefo Verified
GBR
1 month ago
What Anne said about ROL Cruise:
Excellent customer service
Excellent service, very friendly ,explained everything in a clear way, answered all my cruise questions ,very knowledgeable about cruise liner ,and put me at ease with a decision to have a holiday of...
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Megan Hammond
ROL Cruise
1 month ago
Thank you for your lovely review. We're delighted to hear that Georgia was able to answer all your questions, provide clear guidance, and help you feel confident in booking your holiday of a lifetime. We will be sure to pass on your kind feedback.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
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Rudi
Feefo Verified
GBR
1 month ago
What Rudi said about ROL Cruise:
The agent was excellent
The agent I spoke to was very helpful and helped me book 3 extra cruises, as a solo finding cruises is harder to book.
Megan Hammond
ROL Cruise
1 month ago
Thank you for your lovely review. We're delighted to hear our agent was so helpful and made it easier for you to book not just one, but three extra cruises. We understand that finding suitable cruises as a solo traveller can sometimes be more challenging, so it's wonderful to know we could help.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
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Trusted Customer
Feefo Verified
1 month ago
Excellent, very helpful and efficient.
Megan Hammond
ROL Cruise
1 month ago
Thank you for your kind feedback. We're delighted to hear you found our team helpful and efficient.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
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JC
Julian Clarke
Feefo Verified
GBR
1 month ago
What Julian Clarke said about ROL Cruise:
Another successful cruise booking through ROL
Used ROL several times to book cruises. I received an email with what seemed a good offer for 28/29 😳. My wife wanted the 2029 cruise. Japan to Canada with Seaborne.
Called ROL. Spoke with helpful...
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Megan Hammond
ROL Cruise
1 month ago
Thank you for your lovely review and for choosing ROL Cruise again. We're delighted to hear that Rachel was able to assist you and that everything went smoothly when booking your cruise.
We're sorry for any confusion regarding the John Lewis Gift Card promotion. The gift card value is tiered based on the suite grade booked and the duration of the cruise, as outlined in the promotions' terms and conditions. We can, however, confirm that you will be receiving a John Lewis Gift Card for the appropriate amount applicable to your booking.
Thank you once again for your feedback and for your continued trust in ROL Cruise. We look forward to helping you plan many more memorable holidays in the future.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
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Cedris Smith
Feefo Verified
GBR
1 month ago
What Cedris Smith said about ROL Cruise:
Nest Cruise Company
Excellent as always. The staff are extremely knowledgeable, friendly and helpful
Megan Hammond
ROL Cruise
1 month ago
Thank you for your wonderful review. We are delighted to hear that you continue to receive excellent service from our team. Your comments about our staff being knowledgeable, friendly, and helpful are greatly appreciated.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
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David Noble
Feefo Verified
GBR
1 month ago
What David Noble said about ROL Cruise:
Great service as always
The booking process is always easy with ROL. Having recently returned from a cruise with hotel stays both ends which was very efficiently organised by ROL right down to the shortest transfer, using...
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Megan Hammond
ROL Cruise
1 month ago
Thank you for your fantastic review and continued loyalty. We are delighted to hear that both your previous cruise and your recent booking experience were handled efficiently, and that our team provided knowledgeable, excellent customer service.
We truly appreciate your feedback and look forward to helping you plan your next holiday.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
With over 30 years’ experience at ROL Cruise, we are trying to do things a little differently to the rest of the competition, and that is why we are The UK’s No.1 Independent Cruise Specialist. Choosing ROL Cruise is choosing quality and ensuring an award-winning service for your next holiday.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
With over 30 years’ experience at ROL Cruise, we are trying to do things a little differently to the rest of the competition, and that is why we are The UK’s No.1 Independent Cruise Specialist. Choosing ROL Cruise is choosing quality and ensuring an award-winning service for your next holiday.