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ROL Cruise Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 25,585 reviews

Trusted Customer

Feefo Verified

9 hours ago

1st time booking

Call back , information given re best side of the ship for my cruise when choosing cabin

Shirley Cox

Feefo Verified

GBR

1 day ago

What Shirley Cox said about ROL Cruise:

Holiday of s life time

Have booked with them for many years and have been excellent. The guys on the phone are very knowledgeable about there travel programme, will walk you through the process of what's what.

Trusted Customer

Feefo Verified

2 days ago

It was easy

Trusted Customer

Feefo Verified

2 days ago

Excellent customer service

Excellent service. Jake went above and beyond to help us with our booking. Explained the questions I asked in a friendly polite manner.

Megan Hammond

ROL Cruise

2 days ago

Thank you for your wonderful feedback. We are delighted to hear that Jake provided excellent service and went above and beyond to assist with your booking. It's great to know that he was able to answer all your questions in a friendly and professional manner. We will be sure to pass your kind comments on to Jake. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team

John Elston

Feefo Verified

GBR

3 days ago

What John Elston said about ROL Cruise:

A great rewarding experience.

Very pleased with the service. The agent who dealt with us was really good, professional but friendly. We had a good idea of what we wanted and she (Leona) listened well, asked relevant questions and...

Megan Hammond

ROL Cruise

2 days ago

Thank you for your lovely review. We're pleased to hear that Leona provided helpful and professional service, making the booking process straightforward and enjoyable. It's wonderful to know you're feeling confident and looking forward to your holiday. Thank you for choosing ROL Cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Trusted Customer

Feefo Verified

5 days ago

Excellent service, as always

The service received from ROL was, as always, excellent. We had seen a cruise we were interested in and in the phone call to ROL we received all the information necessary - without any persuasion -...

Megan Hammond

ROL Cruise

4 days ago

Thank you for your lovely review.We're delighted to hear that Liam and Sally provided all the information you needed to book with confidence. It's wonderful to know you received the excellent, no-pressure service you have come to expect from ROL Cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Robert Ewels

Feefo Verified

GBR

5 days ago

What Robert Ewels said about ROL Cruise:

Excellent.

Megan Hammond

ROL Cruise

5 days ago

Thank you for your review. We are so pleased to hear that the service was excellent. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Jane Jenkyn

Feefo Verified

5 days ago

What Jane Jenkyn said about ROL Cruise:

The person that I spoke to made every effort to help me

Megan Hammond

ROL Cruise

5 days ago

Thank you for your kind review. We're delighted to hear that our team member made every effort to assist you and provide the support you needed. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team

Nigel Branston

Feefo Verified

GBR

10 days ago

What Nigel Branston said about ROL Cruise:

Excellent cruise agents

ROL reps are excellent. Polite and understanding, they have on several occasions (including this one) managed to arrange extras for me that are not part of the advertised package for a given cruise....

Megan Hammond

ROL Cruise

9 days ago

Thank you for your fantastic review. We're delighted to hear that our team has consistently provided the level of service you've come to expect from ROL. It's wonderful to know that we've been able to help arrange additional extras, provide clear information, and give you the time and support needed to make the right choices for your travels. Your continued loyalty over the years means a great deal to us, and we're especially pleased that you've enjoyed problem-free experiences with every booking. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Trusted Customer

Feefo Verified

10 days ago

v.good conversation with a knowledgeable advisor who understood and addressed my requests.

Megan Hammond

ROL Cruise

9 days ago

Thank you for your kind review. We're pleased to hear that you had a very good conversation with our advisor and that they were able to understand your requirements and provide knowledgeable assistance. We appreciate your feedback and look forward to helping with your future travel plans. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

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