How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

ROL Cruise Reviews

Displaying all 25,695 reviews

JOHN BOWYER

Feefo Verified

GBR

9 months ago

What JOHN BOWYER said about ROL Cruise:

Very professional. Easy to deal with, answered all my questions.

Megan Hammond

ROL Cruise

9 months ago

Thank you for your review, we are thrilled to hear that you find our agents very professional. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Trusted Customer

Feefo Verified

9 months ago

Satisfactory

Much better this year than last year when you made a complete **** up with my credit card However I am not sure if we have received all the discounts we are entitled to. That wasn’t made clear when...

Megan Hammond

ROL Cruise

9 months ago

Thank you for your feedback, we have passed your comments on to the sales team. We hope you are looking forward to your next cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Trusted Customer

Feefo Verified

9 months ago

Friendly and knowledgeable information and not too pushy. Got a choice of cruise providers and a decent discount. Super!

Megan Hammond

ROL Cruise

9 months ago

Thank you for your review, we are delighted to hear that you found the agent friendly and knowledgeable. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Susan Cook

Feefo Verified

GBR

9 months ago

What Susan Cook said about ROL Cruise:

Rhine cruise

Rachel went the extra mile to contact the provider to get my friends and I the cabin we wanted and the package we required. Rachel was extremely pleasant and had a great sense of humour.

Megan Hammond

ROL Cruise

9 months ago

Thank you for your review, we are delighted to hear that Rachel was able to assist you with your booking. We hope you are looking forward to your next cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Trusted Customer

Feefo Verified

9 months ago

👍

Great. They are always pleasant and helpful. And fun too! Thanks you make booking a holiday something I would like to do more of.

Megan Hammond

ROL Cruise

9 months ago

Thank you for your review, we are so pleased to hear that you find our agents pleasant and helpful. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Keith Robinson

Feefo Verified

GBR

9 months ago

What Keith Robinson said about ROL Cruise:

ROL - Simply the Best

We have used ROL for many years and countless cruises, they are truly exceptional. Don’t go anywhere else.

Megan Hammond

ROL Cruise

9 months ago

Thank you for your amazing review, we are so pleased that you book regularly with us. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Martin Fitzgibbons

Feefo Verified

9 months ago

What Martin Fitzgibbons said about ROL Cruise:

Excellent

Megan Hammond

ROL Cruise

9 months ago

Thank you for your review, we are pleased to hear that the service was excellent. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Trusted Customer

Feefo Verified

9 months ago

Polite and very helpful

Megan Hammond

ROL Cruise

9 months ago

Thank you for your review, we are pleased to hear that the agent was polite and helpful. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Trusted Customer

Feefo Verified

9 months ago

Always a good service

Excellent. Everything went smoothly and the agent was efficient and knowledgeable

Megan Hammond

ROL Cruise

9 months ago

Thank you for your review, we are pleased to hear that the agent was efficient and knowledgeable. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Christopher Bedford

Feefo Verified

GBR

9 months ago

What Christopher Bedford said about ROL Cruise:

Choosing a preferred Cruise

The staff member was helpful and offered alternative suggestions as the original requested cruise was fully booked. Also the alternative choices were not available. The staff member then went back...

Megan Hammond

ROL Cruise

9 months ago

Thank you for your review, we are delighted to hear that the agent was able to assist you with your booking. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo