I called twice to advise my credit card has been compromised and wanted to make a payment and was told on both occasions someone will call me
On the second call I was told my first call triggered...
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Real Insurance
Real Insurance
10 years ago
We're sorry about the wait. Could you please email me your policy details at realmarketing@greenstone.com.au and I will have someone call you back shortly. Thank you
Real Insurance
Product reviews
Date of purchase: 01/20/2016
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Trusted Customer
10 years ago
very helpful, and friendly , informative,,, that is just what every clients needs
Product reviews
Date of purchase: 02/08/2016
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Trusted Customer
10 years ago
Consultant was friendly and knew what they were talking about.
I am not sure if this is requesting feedback about the life insurance experience or the car insurance one- So I am answering based on my experience with the life insurance representative. I found...
Great customer service. Very easy and quick to buy. The policy was explained very well over the phone. I was initially called to buy life insurance but because I am single and have no dependant, it...
customer service was very poor. It was clear that the consultant was either bored, hated his job or something. I understand that in such an industry there are a lot of regulations about what is...
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Real Insurance
Real Insurance
10 years ago
It's disappointing to hear you've had an unpleasant experience with us. Thank you for bringing this up, I have forwarded your comments to the Service Manager who will take your feedback on board to improve our processes further. Please let us know if we can help you in any way. Thank you
Real Insurance
Product reviews
Date of purchase: 02/03/2016
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Trusted Customer
10 years ago
very good
Product reviews
Date of purchase: 01/18/2016
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Trusted Customer
10 years ago
Wonderful help initially and back up on missing my payment
The service i received was poor and misguiding the information i received was incorrect regarding the quote I received.
I was informed I had a number of days to read over paperwork and if unhappy...
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Real Insurance
Real Insurance
10 years ago
We're sorry to hear that you've had this experience with us. I have forwarded your comments to the Service team and we will take your feedback on board. Please let us know if you need any assistance. Thank you
Real Insurance
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
