When I discovered that the item was broken customer services all but called me a liar and said the line in the photograph, which was a crack, was a mark in the manufacture. Initially I was...
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Primrose
Primrose
13 years ago
Thanks for your review.
I am pleased to hear you now have your replacement feature and your husband is pleased with it.
Sorry to hear about the requests for photographs but we do quite often find that we can solve problems more quickly if we can see the fault straight away.
Kind Regards
Judith
Customer Service Manager
Product reviews
Date of purchase: 04/13/2012
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Trusted Customer
Feefo Verified
14 years ago
Arrived the next day thanks
Product reviews
Date of purchase: 04/04/2012
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Trusted Customer
Feefo Verified
14 years ago
VERY GOOD SELLER
Product reviews
Date of purchase: 04/14/2012
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Trusted Customer
Feefo Verified
14 years ago
I do not need to write a comment here, the rating is sufficient.
Product reviews
Date of purchase: 04/14/2012
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Trusted Customer
Feefo Verified
14 years ago
Very good service items arrived directly from Primrose very quickly. the border edge took longer.
I received 2 cracked mirrors which apparently was a courier problem. There was no problem replacing them and I am now a now the proud owner of a beautiful mirror!
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.