Easy website to view and place orders, good fast delivery, well packaged items. It would be great if Primrose would offer a Bluelight discount!!
primrose-uk
Primrose
4 months ago
Thanks, Sandra – we really appreciate your lovely feedback about our website, delivery and packaging. 😊 We’ve passed your suggestion about a Blue Light discount to the relevant team to consider for the future.
Product reviews
primrose-uk
Primrose
4 months ago
Thanks, Sandra – we’re glad you like the look of it so far. Most of our water features come mostly pre-assembled with clear instructions, but if anything’s confusing when you set it up, please contact us and we’ll be happy to help.
primrose-uk
Primrose
4 months ago
Thanks, Sandra – we really appreciate you coming back for a second feature and sharing such helpful feedback. I’m sorry your first unit leaked and that wind affects the water flow; if you’d like us to look into the leak issue in more detail, please email our customer care team.
Primrose were very responsive when our first order arrived damaged. They sent a replacement immediately. I would not hesitate to recommend this company and i would certainly purchase from them again.
primrose-uk
Primrose
4 months ago
Thank you so much for your lovely feedback and recommendation – we’re really pleased we could quickly sort the damaged order and that you’d choose to shop with us again.
Product reviews
primrose-uk
Primrose
4 months ago
Thank you so much for your lovely feedback and recommendation – we’re delighted you’re happy with the product and that our team could quickly sort the damaged item for you.
Quite bad actually as it took over 10 days to sort the misdelivery out
primrose-uk
Primrose
4 months ago
Thanks for your feedback; I’m really sorry it took so long to resolve your misdelivery and for the inconvenience this caused. If you’d like us to review what went wrong in more detail, please email our customer service team so we can look into it and improve.
Date of purchase: 04/28/2026
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JD
Judith Dunne
Feefo Verified
GBR
4 months ago
What Judith Dunne said about Primrose:
I ordered on one day and received my purchase the next day, which was fantastic. It was carefully packed.
primrose-uk
Primrose
4 months ago
Thank you, Judith – we’re delighted your order arrived so quickly and was well packed. We really appreciate you taking the time to share your experience.
Product reviews
primrose-uk
Primrose
4 months ago
Thank you so much for your lovely feedback, Judith – we’re delighted to hear the whole family (and the birds!) are enjoying your new water feature. 💚
Date of purchase: 05/21/2026
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Trusted Customer
Feefo Verified
4 months ago
Fast and efficient
primrose-uk
Primrose
4 months ago
Thank you for your feedback – we’re really pleased to hear you found everything fast and efficient! 🌿
Product reviews
primrose-uk
Primrose
4 months ago
Thank you for your lovely feedback – we’re delighted to hear you found it easy to move and fill with soil and compost! 🌱
Date of purchase: 05/08/2026
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Trusted Customer
Feefo Verified
4 months ago
Everything arrived in time. Informed when it was arriving
primrose-uk
Primrose
4 months ago
Thank you for your feedback – we’re really pleased everything arrived on time and that you were kept informed about delivery.
Product reviews
primrose-uk
Primrose
4 months ago
Thank you so much for your lovely feedback – we’re delighted to hear you’re enjoying your solar fountain and that the service was excellent! 🌿💧
Delivered within two days of ordering. Excellent service.
primrose-uk
Primrose
4 months ago
Thank you so much for your wonderful 5-star feedback – we’re delighted you’re happy with your new water feature and the speedy delivery!
Product reviews
primrose-uk
Primrose
4 months ago
Thank you so much for your lovely feedback, we're delighted you’re enjoying the relaxing water flow and night-time lights!
Date of purchase: 05/21/2026
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Trusted Customer
Feefo Verified
4 months ago
It was fine.
primrose-uk
Primrose
4 months ago
Thank you for your feedback, we really appreciate you taking the time to leave a review.
Product reviews
primrose-uk
Primrose
4 months ago
Thank you for your feedback and we’re glad you found the product easy to assemble in the end. We’re sorry instructions were missing with your bins; we’ll pass this on to improve our packing, and if you ever need assembly guides, please contact us so we can help.
Date of purchase: 05/21/2026
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Trusted Customer
Feefo Verified
4 months ago
I just ordered the products on line and they were delivered within a couple of days.
primrose-uk
Primrose
4 months ago
Thank you for sharing this – we’re really pleased to hear your order arrived so quickly! 🌿
Product reviews
primrose-uk
Primrose
4 months ago
Thank you for your lovely feedback – we’re delighted you found it easy to install and are thinking of buying more!
primrose-uk
Primrose
4 months ago
Thank you for your feedback – we’re really glad to hear the clamps worked well with your Featherboard Fence Spikes and held everything firmly in place.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.