Rubbish. They never call back when promised. Worst customer service ever. Only remarkable point is that their delivery driver care even less..avoid avoid avoid.
primrose-uk
Primrose
2 months ago
I can only apologise for what was clearly an unacceptable experience. If you’re happy to send us your contact details and order number to info@primrose.co.uk, we’d really like the chance to look into this and try to put things right.
Product reviews
Date of purchase: 07/23/2026
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AJ
Andy Jones
Feefo Verified
GBR
2 months ago
What Andy Jones said about Primrose:
Perfect
Www.roomours-llandudno.co.uk
primrose-uk
Primrose
2 months ago
Thank you for your review, Andy – we're really glad everything was perfect.
Product reviews
primrose-uk
Primrose
2 months ago
Thank you so much, Andy – we’re delighted to hear it’s become a feature at your lovely hotel and really appreciate you sharing this with us!
Made both purchases on line - very straight forward process.
primrose-uk
Primrose
2 months ago
Thanks, Steve – we’re really pleased to hear you found the online purchase process straightforward and we appreciate you taking the time to leave this review.
Product reviews
primrose-uk
Primrose
2 months ago
Thanks, Steve – we’re delighted to hear you’re pleased and that it looks fantastic in your garden! 🌿
primrose-uk
Primrose
2 months ago
Thanks, Steve – we’re delighted to hear it goes so nicely with your larger terracotta pot and that you’re happy with the quality.
Great service, shame about the functionality of the product.
primrose-uk
Primrose
2 months ago
Thanks Killian for taking the time to share this. It’s never easy to hear we’ve disappointed a customer, but your feedback will help us improve, so thank you.
Product reviews
primrose-uk
Primrose
2 months ago
Thanks for sharing this – I’m sorry the solar pump isn’t working reliably for you, especially with good sun. Please email our team with your order details and we’ll look into a replacement or solution for you.
Date of purchase: 07/08/2026
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Deborah Bowditch
Feefo Verified
2 months ago
What Deborah Bowditch said about Primrose:
I have used Primrose twice now, one order had an issue and it was dealt with so promptly, I highly recommends this company for both ordering and aftercare
primrose-uk
Primrose
2 months ago
Thank you so much, Deborah – we really appreciate you ordering with us again and are delighted our team resolved your issue promptly and that you’re happy with both our service and aftercare.
Product reviews
primrose-uk
Primrose
2 months ago
Thanks for sharing this, Deborah. The unit should emit an ultrasonic sound that humans usually can’t hear; if it’s not deterring cats effectively, please contact our customer service team with your order details so we can help troubleshoot or arrange a solution.
Excellent service and product, one order made by mistake and the person i spoke with on the phone was super helpful and organised for the correct order to be made. Product arrive in record time and...
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primrose-uk
Primrose
2 months ago
Thank you for your lovely feedback! We're delighted you’re happy with both the product and the support you received, and we really appreciate you taking the time to share your experience.
Product reviews
primrose-uk
Primrose
2 months ago
Hi there, that’s a fantastic review, thanks! Always happy to help, so let us know if you need anything else.
Great customer service, delivered very quickly,will buy more products again
primrose-uk
Primrose
2 months ago
Thank you, Gillian – we’re delighted you’re happy with the product, price and our service, and we really appreciate you planning to shop with us again.
Product reviews
primrose-uk
Primrose
2 months ago
Thank you so much for your lovely feedback, Gillian – we’re delighted you’re pleased with the quality and how great it looks in your garden! 🌿
Have used Primrose before and didn’t hesitate to return this time.
primrose-uk
Primrose
2 months ago
That’s a fantastic review, thank you. Here at Primrose we work very hard to give great service, and I hope this means you’ll shop with us again.
Product reviews
primrose-uk
Primrose
2 months ago
Thank you for sharing this – we’re so pleased the water feature both looks sensational on your terrace and gives you the extra sound and privacy you wanted. 🌿
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.