Customer service great but no knowledge of how to safely package products
primrose-uk
Primrose
1 month ago
Thanks for your feedback and for recognising our customer service; we’re sorry our packaging let you down and will use your comments to improve. If you’d like to share more details or photos so we can investigate further, please email our customer care team.
Product reviews
primrose-uk
Primrose
1 month ago
Thanks for sharing your experience and for acknowledging our customer service team. We’re really sorry about the poor packaging and damage to your item, and we’ll use your feedback to improve how we pack our products.
Thank you for your lovely review – we’re so pleased your order arrived quickly and helped you complete your rock garden so easily. 🌿
Product reviews
primrose-uk
Primrose
1 month ago
Thank you for your lovely feedback and recommendation – we’re delighted to hear how well it fits into your rock garden and that you’re enjoying the relaxing water and bubbles!
Service was excellent. Goods arrived quickly and were well packaged.
primrose-uk
Primrose
1 month ago
Thank you for your lovely feedback – we’re delighted you found the cat deterrent effective and were happy with the speedy, well-packaged delivery.
Product reviews
primrose-uk
Primrose
1 month ago
Thank you for your feedback – we’re glad it seems effective, and we’ll certainly take your comments about the small screws on board for future improvements.
Thank you so much for your feedback! We’re delighted to hear your order arrived quickly and that you’re happy with your purchase.
Product reviews
primrose-uk
Primrose
1 month ago
Thank you so much for your lovely feedback and for coming back to us after 16 years – we really appreciate your loyalty and are delighted the replacement cover was easy to order and fit.
Thank you, Lee – we really appreciate your feedback and are delighted you were pleased with the service on your solar pump purchase.
Product reviews
primrose-uk
Primrose
1 month ago
Thanks for sharing your feedback, Lee – I’m sorry the solar performance hasn’t met your expectations. We try to offer clear info on what solar products can do, but understand this is disappointing; if you’d like us to look into your order, please email our customer care team.
Always happy to help Jennifer and your review has lifted our hearts! Just let us know if we can do anything else.
Product reviews
primrose-uk
Primrose
1 month ago
Thanks for your feedback, Jennifer – we’re glad they look good so far and hope they perform just as well when you use them! 🌱
primrose-uk
Primrose
1 month ago
Thank you for the lovely feedback – the marble-effect really does tie spaces together beautifully. If you ever decide you’d like a larger size to match your drive, we do have a bigger Martino marble-effect planter option available.
Delivery was as promised with regular updates along the way & no surprises as the planters was exactly as described.
Product reviews
primrose-uk
Primrose
1 month ago
Thank you so much for your lovely feedback, Christine – we’re delighted you’re so pleased and that the black bamboo screen is working well in your garden. 🌿
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.