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Premier Block Management Reviews

http://www.pbm-property.com

PBM is a customer-focused building management company

Service

ratings over the past year

Displaying all 1,944 reviews

Sarah Sheldon

Feefo Verified

9 years ago

What Sarah Sheldon said about Premier Block Management:

Very prompt response time.

Zoe Harryman

Feefo Verified

9 years ago

What Zoe Harryman said about Premier Block Management:

This is Based purely on my experience with Amelia Mardle. She has gone above and beyond to help resolve a problem and is a credit to the company.

Trusted Customer

Feefo Verified

9 years ago

Very quick to respond, competant service

Stephen Horne

Feefo Verified

9 years ago

What Stephen Horne said about Premier Block Management:

Speedy, very helpful response

Yes

Trusted Customer

Feefo Verified

9 years ago

Acted promptly

In our dealings with PBM they seem to respond to all situations promptly.

Trusted Customer

Feefo Verified

9 years ago

Excellent service

I would strongly recommend PBM service. Special thank you to Alex and Lucy for their fantastic job.

D Hutchinson

Feefo Verified

9 years ago

What D Hutchinson said about Premier Block Management:

Communication was very helpful and informative. Reply to a query by email was very prompt.

Sanjay Joshi

Feefo Verified

9 years ago

What Sanjay Joshi said about Premier Block Management:

Amelia was extremely helpful, and efficient in dealing with my enquiry.

David Brewer

Feefo Verified

9 years ago

What David Brewer said about Premier Block Management:

fantastic !

Spoke to Alex who could not have helped me more . She wanted to help rather than had to help ! Nicest voice ive heard all day which considering i own a call centre , speaks volumes

Derek

Feefo Verified

9 years ago

What Derek said about Premier Block Management:

Prompt response this time, but poor service generally.

I didn't make a purchase- I had to chase up for receipt for ground rent payment. Although this time I received a prompt response from Amie, this is not the first time I have needed to chase up...

Gary Cane

Premier Block Management

9 years ago

Hi Derek, sorry our service hasn't been as consistent as we would like. We have been working on our response times which are now up to over 70% e-mail response within 24 hours. We continue to work with our performance manager month on month to improve, we are aiming for 90% by the end of the year. Its nice to hear your recent feedback is good, it shows us the work we are doing is having a positive effect.

Please note we only collect rent for this client which the amount stated in the Lease and actually our fees are paid by the client. Happy to schedule a call and run over this with you, please get in touch.

We appreciate the feedback.

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