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Petplan Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 72,633 reviews

Trusted Customer

Feefo Verified

13 years ago

I was told on the telephone that my monthly bill would be £39, when I received…

I was told on the telephone that my monthly bill would be £39, when I received my policy it was jumped up to £55 quite a shock but insurance is needed so what can I do. Also all of my dogs ailments...

Date of purchase: 05/19/2013

Trusted Customer

Feefo Verified

13 years ago

I havew not yet had to make a claim on my insurance but the lady who…

I havew not yet had to make a claim on my insurance but the lady who handled my enquries when taking out the policy was very friendly and made sure I understood what levels of care were avaliable and...

Date of purchase: 04/12/2013

Trusted Customer

Feefo Verified

13 years ago

Very good

Date of purchase: 04/02/2013

Trusted Customer

Feefo Verified

13 years ago

Finding out the best plan and taking out a plan with PetPlan was easy and…

Finding out the best plan and taking out a plan with PetPlan was easy and advisors on the phone were clear and concise!

Date of purchase: 04/24/2013

Trusted Customer

Feefo Verified

13 years ago

User friendly website and prompt response.

Date of purchase: 05/01/2013

Trusted Customer

Feefo Verified

13 years ago

No hassle service. Thanks!

Date of purchase: 05/11/2013

Trusted Customer

Feefo Verified

13 years ago

Brilliant company customer service are great highly recommend to friends

Date of purchase: 04/04/2013

Trusted Customer

Feefo Verified

13 years ago

So far have had no need to contact you other than the original set up,but…

So far have had no need to contact you other than the original set up,but the set up was trouble free and I encountered no problems

Date of purchase: 03/18/2013

Trusted Customer

Feefo Verified

13 years ago

One policy lost in post .No problems about issuing another one .This arrived ok.

Date of purchase: 05/01/2013

Trusted Customer

Feefo Verified

13 years ago

Much too expensive I am sorry to say. You wanted to almost double my premium…

Much too expensive I am sorry to say. You wanted to almost double my premium for a second dog. Money grabbing ! I have now gone to another company

Trusted Customer

13 years ago

wHEN i ASKED FOR A QUOTE FOR A SECOND GREY HOUND (MALE) THE PREMIUM WAS ALMOST DOUBLE THAT OF THE FEMALE. THE COST WAS PROHIBITIVE. I THEN SORT QUOTES FROM OTHER INSURERS AND HAVE OBTAINED COVER FROM ANIMAL FRIENDS. THEY DONT DISCRIMINATE BETWEEN THE SEXES AND GAVE US A 10% DISCOUNT FOR A SECOND PET. pREVIOUSLY I HAVE HAD NO REASON TO COMPLAIN AND WOULD RATE THEM HIGHLY, BUT OTHER QUOTES I OBTAINED DID NOT CHARGE EXTRA FOR THE MALE. hE IS CASTRATED AND THE REP SAID THAT THEY HAVE MORE CLAIMS FOR MALE GREYHOUNDS. THIS WAS NOT VALIDATED BY THE RETIRED GREYHOUND TRUST. THIS IS WHY I HAVE TAKEN OUR BUSINESS ELSEWHERE. I WOULD LIKE PETPLANS FEED BACK.

Date of purchase: 05/30/2013