I actually thought my first call was great and I set up my insurance plan, then upon calling back to change the colour off my puppy (as the one I was getting had changed) I was told the colour did...
I got cut off during my first call. I was told if this happened I would get a call back but I didn't I had to phone back and I am still waiting for my policy documents!
Date of purchase: 12/27/2013
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Trusted Customer
Feefo Verified
12 years ago
First time I have used pet insurance so cant really comment compared to other companies.
Date of purchase: 12/27/2013
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Trusted Customer
Feefo Verified
12 years ago
We had good service and advice at your Pets at Home, Beehive Centre, Cambridge counter.
Went on to website and gained a quote, when telephoned petplan thet quoted a lot higher. I explained that i had the quoted on screen and the amount quoted. Petplan could not match the quote on line...
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