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Petplan Reviews

Displaying all 72,681 reviews

Trusted Customer

Feefo Verified

12 years ago

I spoke to a foreign lady and no matter how many times I corrected her on…

I spoke to a foreign lady and no matter how many times I corrected her on the spelling of my dogs name (of which she confirmed to me) did she still send it through wrong!

Date of purchase: 01/08/2014

Trusted Customer

Feefo Verified

12 years ago

On trying to extend the 'Free' policy in place on Harry after adopting via the…

On trying to extend the 'Free' policy in place on Harry after adopting via the Blue Cross, took forever to get the details through, just hope if ever a claim is made,it doesn't take so long. Also the...

Date of purchase: 01/08/2014

Trusted Customer

Feefo Verified

12 years ago

The gentleman I spoke to was pleasant, polite and gave good service.

Trusted Customer

12 years ago

I have just insured my 3 month old puppy with Petpplan and in September will transfer my 7 month old puppy who is with another insurance company at the moment, I like the fact that there's no upper age limit and have received good service.

Date of purchase: 01/08/2014

Trusted Customer

Feefo Verified

12 years ago

Understanding and caring.

Date of purchase: 01/08/2014

Trusted Customer

Feefo Verified

12 years ago

The Operator was friendly, helpful and kept me well informed all the way through the…

The Operator was friendly, helpful and kept me well informed all the way through the process. Although it's now 15th January and I haven't received anything in the post as yet.

Date of purchase: 01/08/2014

Trusted Customer

Feefo Verified

12 years ago

The website was easy to use. The only downside is I'm still waiting for my…

The website was easy to use. The only downside is I'm still waiting for my policy to arrive through the post.

Date of purchase: 01/08/2014

Trusted Customer

Feefo Verified

12 years ago

Took time to explain policy, no pressure to commit to taking policy out.

Date of purchase: 01/08/2014

Trusted Customer

Feefo Verified

12 years ago

I needed to add a new puppy to my policy. It took too long on the…

I needed to add a new puppy to my policy. It took too long on the phone, I am an existing customer and a recap of policy would've been enough instead the lady went through everything. I added the £...

Date of purchase: 01/08/2014

Trusted Customer

Feefo Verified

12 years ago

I have not received my paperwork yet. I took out the policy on 5 January 2014…

I have not received my paperwork yet. I took out the policy on 5 January 2014 and received an email advising that my certificate would be with me within 7 working days - which was yesterday.

Date of purchase: 01/08/2014

Trusted Customer

Feefo Verified

12 years ago